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I don't see the Advanced and Script options while creating an SLA definition.

Murali Pathuri
Giga Contributor

‎10-06-2025 08:42 PM

I am trying to create a new SLA definition. I wanted to add a script, but I cannot find the advanced option or script option

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3 REPLIES 3

M Iftikhar
Tera Sage

‎10-08-2025 06:30 AM - edited ‎10-08-2025 06:45 AM

Hi Murali,
Great Question, I haven't seen Script option in SLA Defninition Table, but You can follow this link for detailed discussion and possible alternatives shared by experts:

Hope this helps!
If my response helped, please mark it as the accepted solution so others can benefit as well.

Thanks & Regards,
Muhammad Iftikhar

If my response helped, please mark it as the accepted solution so others can benefit as well.

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Ankur Bawiskar
Tera Patron
Tera Patron

‎10-08-2025 06:36 AM

@Murali Pathuri 

where you want to add script? share screenshots.

 

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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Murali Pathuri
Giga Contributor
In response to Ankur Bawiskar

‎10-09-2025 12:55 AM

Hi Ankur,

Thank you for your response. I wanted to create an SLA which has to be added to incident if the incident is created between 00:00 AM and 12:00 PM. Can you please advice how this can be achieved?

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