I Want to show the list of principal class CI's in the configuration item field in incident, change

[RavichandraG]

I want to show the list of principal class ci's present the cmdb_ci.list in incident and change request forms in configuration item field.

[Kieran Anson]

Hi,

OOTB you can use the following reference qualifier to filter your configuration item reference field to only show principal class CIs

javascript:new TaskUtils().getConfigurationItemFilter(current);

In addition, the following system property will need to have the incident and change_request table addded (if not already there) so the filtering is enabled

• com.snc.task.principal_class_filter

[RavichandraG]

Hi @Kieran Anson ,

I have already created the system property and also added the above code in reference qualifier. But it is not working.

Regards,

Ravichandra G

[Kieran Anson]

Can you share a screenshot of your configuration? Note, this will need to be done within the dictionary override as the cmdb_ci field is on the task table and will likely already be overridden on child tables

[RavichandraG]

Here the screen shot