I Want to show the list of principal class CI's in the configuration item field in incident, change

[RavichandraG]

I want to show the list of principal class ci's present the cmdb_ci.list in incident and change request forms in configuration item field.

[RavichandraG]

[Kieran Anson]

This looks to be on the task.cmdb_ci dictionary entry. You will need to scroll down to the related list called 'dictionary override' and add/update the entry for incident and change request which are likely present as they're OOTB records.

[RavichandraG]

Yeah but we need to implement this without override the dictionary. Is it possible to populate without override.

[RavichandraG]

Hi @Kieran Anson , and i have created system property. If I do the dictionary override then what is the use of creating system property. Can you please explain, thanks

[Kieran Anson]

The system property controls which tables the script include will function on. But it also requires the script to be called as part of the dictionary for that table.