if incident is created or updated then the updated/created time should be displayed on user profile

Nirupama Reddy
Tera Contributor

if any incident is created or updated then the updated/created time should be displayed on user profile who has created/updated the incident. 

3 REPLIES 3

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Nirupama Reddy 

 

I added the Related list in the user profile and I can see all the required fields:

 

AGLearnNGrow_0-1724938042076.png

 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Nirupama Reddy
Tera Contributor

Hi @Dr Atul G- LNG , 

Thanks for your response. The requirement which I am working on different. It is not about the adding related list. Here is the detailed requirement. Please let me know if you have any solution. 

 

GIVEN I am administrator
WHEN 'ServiceNow License Cleanup - BCM' is triggered
THEN it should perform the following when triggered:

1. Evaluate all of the users that have the following roles AND where the Role was granted to them >90 days ago:

  • sn_bcm.admin
  • sn_bcm.contributor
  • sn_bcm_contributor
  • sn_bcm.core_viewer
  • sn_bcm.planner
  • sn_bcm.program_manager
  • sn_bcm.recovery_team_member
  • sn_bcm.viewer
  • sn_bcp.plan_viewer
  • sn_bia.bia_contributor
  • sn_bia.bia_viewer
  • sn_crisis_ebn.viewer
  • sn_recovery.event_member
  • sn_recovery.event_viewer

2. Evaluate if the user is the Created By or Updated By user of the following Tables in the past 3 months:

  • BCM Choice [sn_bcm_choice]
  • Documentation Section [sn_bcm_document]
  • Element Definition [sn_bcm_element_definition]
  • Element variable [sn_bcm_element_variable]
  • Grid configuration [sn_bcm_grid_configuration]
  • Grid column configuration [sn_bcm_grid_column_configuration]
  • Impact analysis question [sn_bcm_impact_analysis_question]
  • Impact Category[sn_bcm_impact_category]
  • Impact Rating [sn_bcm_impact_rating]
  • Loss Scenario [sn_bcm_loss_scenario]
  • Recovery Tier [sn_bcm_recovery_tier]
  • Recovery Timeframe [sn_bcm_timeframe]
  • Recovery Tasks [sn_bcp_recovery_task]
  • Related Plan [sn_bcp_plan_plan]
  • Plan Documentation [sn_bcp_document]
  • Plan [sn_bcp_plan]
  • Plan Assets [sn_bcp_plan_asset]
  • Related Asset Dependency [sn_bcp_plan_asset_dependency]
  • Plan Loss Scenario [sn_bcp_plan_loss_scenario]
  • Plan Task [sn_bcp_plan_task]
  • Recovery Strategy [sn_bcp_recovery_strategy]
  • Recovery Team [sn_bcp_recovery_team]
  • Plan Template [sn_bcp_template]
  • Dependency report source [sn_bia_dependency_report_source]
  • Impact Analysis [sn_bia_analysis]
  • Impact Category Result [sn_bia_category_result]
  • Dependency [sn_bia_dependency]
  • Impact Dependency Group [sn_bia_dependency_group]
  • Result [sn_bia_result]
  • BIA Template [sn_bia_template] Score timeframe mapping [sn_bia_score_timeframe_mapping]
  • Activated Plan [sn_recovery_activated_plan]
  • Event [sn_recovery_event]
  • Event Assets [sn_recovery_event_asset]
  • Event Task [sn_recovery_event_task]
  • Impacted Asset to Activated Plan [sn_recovery_impacted_asset_to_activated_plan]
  • Approval [sn_recovery_approval]
  • Approval Configuration [sn_grc_appr_approval_configuration]
  • Approval Level [sn_grc_appr_approval_level]
  • Approval Rule [sn_grc_appr_approval_rule]

3. If they are not, then remove them from all of the following Groups:

  • BCM Administrator
  • BCM Contributor
  • BCM Contributor
  • BCM Core Viewer
  • BCM Planner
  • BCM Program Manager
  • BCM Recovery Team Member
  • BCM Viewer
  • BCP Plan Viewer
  • BIA Contributor
  • BIA Viewer
  • Crisis Viewer
  • GRC Approval Config. Admin
  • GRC Approver
  • Recovery Event Member
  • Recovery Event Viewer

 

 

Hi @Nirupama Reddy 

 

I am not a developer, but you these can be done 

- Lets do manually

 - Create a report of the section 1 which provide you a list

For 2nd, i think you need to create metric for these tables , where you will capture that is these user changes / updated any thing in these table

and compare 1 and 2 sectrion results

for 3, create flow and remove user

 

Not an easy but need to do in parts.

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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