if incident is created or updated then the updated/created time should be displayed on user profile
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08-29-2024 04:10 AM
if any incident is created or updated then the updated/created time should be displayed on user profile who has created/updated the incident.
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08-29-2024 06:27 AM
I added the Related list in the user profile and I can see all the required fields:
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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09-13-2024 01:08 AM
Hi @Dr Atul G- LNG ,
Thanks for your response. The requirement which I am working on different. It is not about the adding related list. Here is the detailed requirement. Please let me know if you have any solution.
GIVEN I am administrator
WHEN 'ServiceNow License Cleanup - BCM' is triggered
THEN it should perform the following when triggered:
1. Evaluate all of the users that have the following roles AND where the Role was granted to them >90 days ago:
- sn_bcm.admin
- sn_bcm.contributor
- sn_bcm_contributor
- sn_bcm.core_viewer
- sn_bcm.planner
- sn_bcm.program_manager
- sn_bcm.recovery_team_member
- sn_bcm.viewer
- sn_bcp.plan_viewer
- sn_bia.bia_contributor
- sn_bia.bia_viewer
- sn_crisis_ebn.viewer
- sn_recovery.event_member
- sn_recovery.event_viewer
2. Evaluate if the user is the Created By or Updated By user of the following Tables in the past 3 months:
- BCM Choice [sn_bcm_choice]
- Documentation Section [sn_bcm_document]
- Element Definition [sn_bcm_element_definition]
- Element variable [sn_bcm_element_variable]
- Grid configuration [sn_bcm_grid_configuration]
- Grid column configuration [sn_bcm_grid_column_configuration]
- Impact analysis question [sn_bcm_impact_analysis_question]
- Impact Category[sn_bcm_impact_category]
- Impact Rating [sn_bcm_impact_rating]
- Loss Scenario [sn_bcm_loss_scenario]
- Recovery Tier [sn_bcm_recovery_tier]
- Recovery Timeframe [sn_bcm_timeframe]
- Recovery Tasks [sn_bcp_recovery_task]
- Related Plan [sn_bcp_plan_plan]
- Plan Documentation [sn_bcp_document]
- Plan [sn_bcp_plan]
- Plan Assets [sn_bcp_plan_asset]
- Related Asset Dependency [sn_bcp_plan_asset_dependency]
- Plan Loss Scenario [sn_bcp_plan_loss_scenario]
- Plan Task [sn_bcp_plan_task]
- Recovery Strategy [sn_bcp_recovery_strategy]
- Recovery Team [sn_bcp_recovery_team]
- Plan Template [sn_bcp_template]
- Dependency report source [sn_bia_dependency_report_source]
- Impact Analysis [sn_bia_analysis]
- Impact Category Result [sn_bia_category_result]
- Dependency [sn_bia_dependency]
- Impact Dependency Group [sn_bia_dependency_group]
- Result [sn_bia_result]
- BIA Template [sn_bia_template] Score timeframe mapping [sn_bia_score_timeframe_mapping]
- Activated Plan [sn_recovery_activated_plan]
- Event [sn_recovery_event]
- Event Assets [sn_recovery_event_asset]
- Event Task [sn_recovery_event_task]
- Impacted Asset to Activated Plan [sn_recovery_impacted_asset_to_activated_plan]
- Approval [sn_recovery_approval]
- Approval Configuration [sn_grc_appr_approval_configuration]
- Approval Level [sn_grc_appr_approval_level]
- Approval Rule [sn_grc_appr_approval_rule]
3. If they are not, then remove them from all of the following Groups:
- BCM Administrator
- BCM Contributor
- BCM Contributor
- BCM Core Viewer
- BCM Planner
- BCM Program Manager
- BCM Recovery Team Member
- BCM Viewer
- BCP Plan Viewer
- BIA Contributor
- BIA Viewer
- Crisis Viewer
- GRC Approval Config. Admin
- GRC Approver
- Recovery Event Member
- Recovery Event Viewer
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09-13-2024 07:21 AM
I am not a developer, but you these can be done
- Lets do manually
- Create a report of the section 1 which provide you a list
For 2nd, i think you need to create metric for these tables , where you will capture that is these user changes / updated any thing in these table
and compare 1 and 2 sectrion results
for 3, create flow and remove user
Not an easy but need to do in parts.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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