Inbound email action - update ticket

[reza1921]

Hi,

I have a SLA email being sent out to users for a specific custom table record. 

The target is the Task SLA. I want to know if its possible to update the record which is off a different table by adding an inbound action for this SLA email? In case if someone responds to it? Or is not possible as the notification is coming from the task sla and not directly from the record itself?

[Ankur Bawiskar]

@reza1921 

Since the email is going from TASK SLA Record the inbound will only update TASK SLA.

But in the inbound action script you know which Task is associated so you can update that task record using GlideRecord.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@reza1921 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.