Incident Active field not changing to 'False' after conversion of incidents into requests.

[manish kale]

Hello all,

I am facing an issue that, I am not able to change the active field from 'true' to 'false'. I am running a fix script to update the active field to false. However it changes back to true. I have already checked if there is any workflow or business rule thats restricting the field value update. But nothing has been found. 
If anyone has answer to it let me know.

Thanks and Regards,
Manish

[Ankit Rawat]

Hi @manish kale ,

To make incident Active False, you need to change incident state to closed.

Regards 

Ankit

[manish kale]

@Ankit Rawat @Ankur Bawiskar 

That were the catch is. We want the inidents to change to active 'false' without changing the state to "Closed". 

[Ankur Bawiskar · Accepted solution]

@manish kale 

that's not recommended and won't happen OOB.

[Ankur Bawiskar]

@manish kale 

can you share your script?