Incident Backlog

[PeterJDI]

I need to create a single score report that show the backlog of incidents. What are the correct filters to apply to show the true backlog.

[AndersBGS]

Hi @PeterJDI ,

just create a report based on the incident table with the condition: state is not one of… and the the states that should not be included e.g. resolved, closed

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anderd

[PeterJDI]

What about the state of Cancelled?

[AndersBGS]

Hi @PeterJDI ,

just create a report based on the incident table with the condition: state is cancelled. This Will show you all cancelled incidents.

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

[Mark Roethof]

Hi there,

Define what you mean with backlog of incidents? Can you create such a filter already on a list? If so, what is the issue applying such a filter on your report?