Incident Communication Task in Incident work notes

[MarkM1172412930]

We would like to know if it is possible to have the body of emails sent from a Incident Communications Task to be posted into the history of the Incident record.

If this is possible, does anyone have any ideas how this is done?

[abbasshaik4]

Hello @MarkM1172412930,

Please refer to the link below:
https://www.servicenow.com/community/incident-management-forum/can-i-hold-an-email-sent-from-inciden...

If it is helpful, please mark it as helpful and accept the correct solution. Referring to this solution in the future will be helpful to them.

Thanks & Regards,

Abbas Shaik