I got a report from a staff member that her view of Closed/Resolved incidents in form view has shifted somewhat.
Previously when she clicked on an incident in list view (closed/resolved incidents only), if the description was short, then she could see the top of the ticket.
However, now, in like the last month or so, if the description is long, then when she clicks on it to open, the form automatically scrolls down and shows the Notes section and below. She has to scroll up manually to get all the info on the top of the record.
Has this happened to anyone else?
We think it may be a resolution issue, but nothing has changed on our side, so not sure why it's happening now.
Nothing "broken" per se, just annoying...
Attaching doc showing the two "views" based on the scenarios above.
Thanks
