Incident Form

[ServiceNow40]

In Incident form user select the Caller and Short_description and Assignment Group there are two groups like Group A & Group B.

Group A members  can try to edit the any values in incident form.

Group B members  can try to edit any values but no access for Group B members.

Any idea how to build above scenaior and what script should be use.

[Runjay Patel]

Hi @ServiceNow40 ,

You can create write acl on incident like table.*. Use below code in ACL.

// Allow members of Group A to edit the incident
if (gs.getUser().isMemberOf('Group A')) {
    answer = true;
} else {
    answer = false;
}

For more details about ACL you can check this blog: https://servicenowwithrunjay.com/access-control-list-acl/

-------------------------------------------------------------------------

If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.

Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

-------------------------------------------------------------------------

[yuvarajkate]

Have you tried writing ACLs for this?

You will need to write 2 ACLs for this. 

For the First Scenario Select Incident Table and All Fields. And Select Group A. 

For Second Scenario you will need to write a simple script. Select the advance option and use the following Script.

if (gs.getUser().isMemberOf('Group B')) {   //Use the actual group name here
    answer = false;
}

Group B members would be able to make changes to the data.

This way provides good security.

Please mark this as Correct or Helpful if it helped you in any way.

[vishwajeet5550]

in this scenario we can write the Access Controll List(ACL) on the Group A like

In Attached screenshot can create the ACL for this problem

Please mark helpful/correct if it helped you in any way.