Selectable and not selectable items in a Tree Picker

albertosaenz
Tera Contributor

We have built a large hierarchy in the cmn_location table. In the Incident form both in technical view and service operation workspace view we are showing a tree picker for this field.

  • Country
    • Region
      • Province
        • City
          • Building
            • Flat

 

We want to restrict the user to be able to select only some location types (Building and Flat), but we want to allow the user navigate through the whole tree.

 

If we use a renference qualifier in the field, the tree picker is also filtering the elements and is not showing Country, Region, Province and City, making then difficult to find the desired element.

 

Is there any way to show the whole tree in the tree picker, but allow the selection of certain elements?

1 REPLY 1

albertosaenz
Tera Contributor

Sorry I see I've opened this Virtual Agent forum, can it be pulled up one level to IT Service Management?