Incident form

[P1234]

When the user select Incident state is "On hold" then remaining all fields should be Read only.

Any idea how to build this above example task.

[Dr Atul G- LNG]

Check this

https://www.servicenow.com/community/sysadmin-forum/make-all-fields-read-only-using-ui-policy/m-p/26...

[Ankur Bawiskar]

@P1234 

you can use onChange client script on State field like this

function onChange(control, oldValue, newValue, isLoading) {
    if (isLoading || newValue == oldValue) {
        return;
    }
    if (newValue.toString() == '3') {
        var fields = g_form.getEditableFields();
        for (var x = 0; x < fields.length; x++) {
            g_form.setReadOnly(fields[x], true);
        }
    }
}

If my response helped please mark it correct and close the thread so that it benefits future readers.

[OlaN]

Hi,

Do you really want to set _all_ other fields as read only?

In my mind, that would be a bad experience for the user.

Then you would not allow the fulfiller to write a comment or worknote if the record is in onhold.

[Martin_Hoglund]

Hello,

I'd suggest the low-code way of using an UI Policy in System UI application (unless there are other factors in play that would make say scripts more efficient as an solution). 

Crate a new record in UI Policy.

Set Table as Incident [incident].

Use condition:

State I is I On Hold

After that simply use create new UI Policy Actions in the bottom of the form, and select as many fields to be set as read-only as you need. As others have mentioned, it might be good to consider what fields are needed to be read-only, and what should be left as it is.

Hope this helps! I took a screenshot below of an example as well, in case a picture is useful as well.