Hi @Srikanth_9
An incident never gets converted directly into a problem, but a problem record can be created from an incident. You need to check the UI action—Create Problem. However, copying or adding worknotes and additional comments isn’t possible because there may be many worknotes and comments on the incident. Also, these are stored in a history or log table, which is not easy to search or copy from.
*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************
