Incident MTTR with Knowledge Attached

Daniel_Miller
Tera Contributor

Greetings!

 

How can I pull in the average duration of incidents that have knowledge articles attached?  I want to create a comparison between the mean time to resolve (MTTR) of incidents with knowledge articles vs incidents without knowledge articles attached.

 

Thanks you,

Daniel Miller

1 REPLY 1

Daniel_Miller
Tera Contributor

Bueller.... Bueller...