Incident MTTR with Knowledge Attached
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08-12-2024 07:28 AM
Greetings!
How can I pull in the average duration of incidents that have knowledge articles attached? I want to create a comparison between the mean time to resolve (MTTR) of incidents with knowledge articles vs incidents without knowledge articles attached.
Thanks you,
Daniel Miller
1 REPLY 1
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09-10-2024 09:57 AM
Bueller.... Bueller...