Restricted Incidents (read-only) role

[Jan_hofer]

Hello

I would need to have a role at our company so that users can only access the Incident Management module, but only with read permissions. Can someone help me here ?

[Sandeep Rajput]

@Jan_hofer 

• sn_incident_read: is the role which you should assign to your users to grant them the access to Incident module with read permissions.

[Mike_R · Accepted solution]

• sn_incident_read is the correct role. Note: you might need to install ITSM Roles — Incident Management [com.snc.itsm.roles.incident_management] if it's not already installed.

Request ITSM Roles — Incident Management (servicenow.com)

Plugin	Adds roles
Business Stakeholder [com.snc_business_stakeholder]	business_stakeholder Note: The business_stakeholder role contains the sn_incident_read, sn_problem_read, sn_change_read, sn_request_read, and approver_user roles.
ITSM Roles — Incident Management [com.snc.itsm.roles.incident_management]	sn_incident_read sn_incident_write
ITSM Roles — Problem Management [com.snc.itsm.roles.problem_management]	sn_problem_read sn_problem_write
ITSM Roles — Change Management [com.snc.itsm.roles.change_management]	sn_change_read sn_change_write
ITSM Roles — Request Management [com.snc.service_management.roles.request_management]	sn_request_read Note: As there are future updates expected for the sn_request_read role, do not assign it to users without the business_stakeholder role. sn_request_write

[NIK18]

Business Stakeholder for use has a Use the Business Stakeholder role to provide authorized users to approve, view/read records across the organization and view reports. Note there is a fee associated with this role. Do not assign it to users without confirming your organization has the appropriate entitlement. Please review the documentation for additional details.

Not sure if sn_incident_read still consumes a licence or not