Incident
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07-15-2025 11:14 PM
Hi,
Incident form below there are 4 different like "Task SLAs , Affected CIs , Impacted Services/CIs , Child Incidents".
But i need create two more like user , account.
Any idea how to build both in the incident form.
Please let me know.
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07-15-2025 11:20 PM
You means you need to add related list in your incident form? please refer to Create defined related lists
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07-15-2025 11:20 PM
Hello @ServiceNow40 ,
Task SLAs, Affected CIs, Impacted Services/CIs, Child Incidents - These are related lists.
You can create a related list for User and Account using Relationship module. Once you create it add it on the Incident form by Right click on the header -> Configure -> Related List
Thank you.
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07-15-2025 11:21 PM
@ServiceNow40 That is called related list. What are you trying to achieve by bringing User and Account in related list. Can you please elaborate your requirement
