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How to track Incident sources

In our instance we are trying to track incident sources, without compromising the contact type data. According to the ServiceNow documentation, contact type is the manner of which the user contacted for help (phone, email, chat...). On top of that we...

Anderson16 by Tera Contributor
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Metric to track assignment group changes

Hello Experts,I need to track assignment group changes for incidents. I can see OOTB metric definition is already available but it is not creating any instance when I change the assignment group. Could you please if I'm missing something here?Thanks,...

How to add Impersonator option on Portal.

Hi Developers, I'm trying to learn Portal from scratch as I have 0 knowledge about it.Please guide me on how I can add Impersonator option under Profile on portal page in very simple & understandable way.Also request you to please try to explain what...

Naveen87_0-1665127841818.png
Naveen87 by Tera Guru
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  • 0 helpfuls