Hi All, I created a business rule as to where an incident needs to be attached to Emergency Changes before closing. But also need to create a UI policy to guide the user to the correct tab "Incident Pending Change" I am not able to find backend name ...
Hi Guys, We have a problem with the logged change, the change is stuck on Assess, it does not move further to Authorize and on. There is a warning "Scheduling conflict detected. Use the Scheduling Assistant to avoid conflicts." You might also notice ...
Hi Friends, I have a reference field referring users table. It is populating users name when I select any record in that field. But our requirement is to show userID instead of user name. Please guide how can I set this configuration. RegardsEvan.
On Incident form there is a choice type (value-A, value-B)If user selects the value- A, then attachment should be mandatory.Please guide with the approach.
How to set value on current form using ui action.i have one ui action on incident formwhen i click on it it will open one form with two fields from another tableand when i submit it will capture some fields on that form.but i want it to restrict or c...
I'm currently working on ServiceNow REST API to create Incidents. For that I need to get the fields that are mandatory, so that I can make them required. I have already tried getting data from sys_dictionary table but the mandatory fields are shown...
RITM need to integrate in JIRA using rest API for this I have write a Business rule and aslo a script include but it is not populating in Jira. Please check my script and give suggestions. script Include:- var JIRAIntegration = Class.create();JIRAInt...
Hello Experts,Ctrl+v is not working to post images into comments field on incident. It is not working in Prod but working in Dev. I've tried to add SN Utils to my browser extension but it is blocked by administrators. Without adding this extension bu...
My Requirement is that when user Comment on Incident only from service portal where present state is on hold and on hold reason is Awaiting caller changes to In progress.I write Below business rule but its changes from platform side too.so how shoul...
I had a requirement. How to add Personalize option on service portal list view, which is one of my requirement .i didn't get related answer for this question. Feature to allow end users to add or remove columns from list view on service portal. Could...
Hello, for Major Incident, I have the Communication Plan Definition set up for Initial communication. The Communication Channels are Email and SMS. The SMS option has a template but the users are not showing up on the workbench. When the Communicatio...
Need procedure to transfer or convert HR case to incident, vice versaThanks in advance.
which Api used to get a total incident records count?
Hi Team,Could someone please let me know if we can set value of a 'List type' field using a flow designer? The requirement is to submit a catalog item(child) request using flow designer, and populate it's field from another item(Parent) as soon as it...
Hi, I have a requirement to work out the average "business elapsed time" which is found on the task_sla table for the last 7 days against each sla definition's and then update a field on the associated SLA Definition with the average showed as a dura...
