How to use playbook.

niveditakumari · ‎07-13-2025

Hi,

Can anyone please tell use case for playbook and step by step implementation to do in personal developer instance.

Regards,

Nivedita

SD_Chandan · ‎07-13-2025

HI @niveditakumari ,

You can refer following link :-

https://developer.servicenow.com/blog.do?p=/post/playbooks-getting-started/

Doc's Link

If you are actually referring to the Playbook Experience module, the below articles and resources can be a bit helpful to get started with. The module will be now visible on navigation menu as Playbook Experience.

https://www.linkedin.com/pulse/servicenow-playbook-experience-face-workflow-jon-g-lind/

https://www.linkedin.com/pulse/step-by-step-guide-starting-playbooks-servicenow-mohit-gupta-fdjaf/

https://www.youtube.com/watch?v=mQKrlf3iyNg

If you feel this helped a bit, you may mark the answer as helpful or accept it as a solution.

Thank you
Chandan

GlideFather · ‎07-13-2025

Hi @niveditakumari,

It is not likely to give you step-by-step implementation from your description because it is too abstract.

However, good news! There is this official ServiceNow class - Playbook Essentials:

https://learning.servicenow.com/lxp/en/automation-engine/playbooks-essentials?id=learning_course_pre...

Then you can continue with following classes:

And once you get familiar with it, show your commitment by passing the micro:

https://learning.servicenow.com/lxp/en/now-platform/citizen-developer-process-creator-micro-certific...

These classes are all by ServiceNow thus I believe it shall cover all the aspects of it and shall prepare you very well. You can combine these classes with some articles in this Community as well as blogs, youtube videos or LinkedIn posts.

Good luck and happy learning!

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