How to use playbook.
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07-13-2025 11:45 AM
Hi,
How to use playbook.
Can anyone please tell use case for playbook and step by step implementation to do in personal developer instance.
Regards,
Nivedita
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07-13-2025 01:28 PM
HI @niveditakumari ,
You can refer following link :-
https://developer.servicenow.com/blog.do?p=/post/playbooks-getting-started/
Doc's Link
If you are actually referring to the Playbook Experience module, the below articles and resources can be a bit helpful to get started with. The module will be now visible on navigation menu as Playbook Experience.
https://www.linkedin.com/pulse/servicenow-playbook-experience-face-workflow-jon-g-lind/
https://www.linkedin.com/pulse/step-by-step-guide-starting-playbooks-servicenow-mohit-gupta-fdjaf/
https://www.youtube.com/watch?v=mQKrlf3iyNg
If you feel this helped a bit, you may mark the answer as helpful or accept it as a solution.
Chandan
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07-13-2025 01:45 PM
Hi @niveditakumari,
It is not likely to give you step-by-step implementation from your description because it is too abstract.
However, good news! There is this official ServiceNow class - Playbook Essentials:
Then you can continue with following classes:
- https://learning.servicenow.com/lxp/en/now-platform/introduction-to-playbooks-and-process-automation...
- https://learning.servicenow.com/lxp/en/now-platform/playbooks-and-process-automation-designer-fundam...
And once you get familiar with it, show your commitment by passing the micro:
These classes are all by ServiceNow thus I believe it shall cover all the aspects of it and shall prepare you very well. You can combine these classes with some articles in this Community as well as blogs, youtube videos or LinkedIn posts.
Good luck and happy learning!
/* If my response wasn’t a total disaster ↙️ ⭐ drop a Kudos or Accept as Solution ✅ ↘️ Cheers! */
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07-16-2025 04:25 AM
Hi @GlideFather,
Is there difference between playbook in flow and in playbook experience?
I'm looking forward for playbook in flow.
Link which you have given above that are for playbook in flow right.
Can you please confirm for that.
Regards,
Nivedita
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07-16-2025 04:47 AM
@niveditakumari check this:
When to use flows and playbooks:
🚀 Flow Designer vs Playbooks in ServiceNow: What's the Difference?
Exploring playbooks
/* If my response wasn’t a total disaster ↙️ ⭐ drop a Kudos or Accept as Solution ✅ ↘️ Cheers! */