Include Previous Email Content in Workbench for Recurring Communication Tasks
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01-29-2025 03:58 AM
In my current project, I'm implementing Major Incident Management for handling major incidents. As part of this, I have created a new Communication Plan Definition, which includes a Communication Task Definition with a recurring communication frequency containing a email client template.
Now, the requirement is:
- Whenever an update is initiated through the Workbench, the email should also include the previously sent email content from the same communication task.
I would like to know:
1. Is there a standard way to fetch and append the last sent email in the next communication update?
2. How can I retrieve the last email content from the same communication task?
3. Would scripting be required, or is there any OOTB functionality to achieve this?
Has anyone implemented a similar use case before? Any suggestions or best practices would be greatly appreciated.
Thank you in Advance
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Major Incident Management
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02-14-2025 12:56 AM
@Ankur Bawiskar @Vishal Birajdar @Sandeep Rajput
Can I get some input from you guys please? Thank you in advance.