Include Previous Email Content in Workbench for Recurring Communication Tasks

Kunal Jain
Tera Contributor

In my current project, I'm implementing Major Incident Management for handling major incidents. As part of this, I have created a new Communication Plan Definition, which includes a Communication Task Definition with a recurring communication frequency containing a email client template.  

 

Now, the requirement is:  

- Whenever an update is initiated through the Workbench, the email should also include the previously sent email content from the same communication task.  

 

I would like to know:  

1. Is there a standard way to fetch and append the last sent email in the next communication update?  

2. How can I retrieve the last email content from the same communication task?  

3. Would scripting be required, or is there any OOTB functionality to achieve this?  

 

Has anyone implemented a similar use case before? Any suggestions or best practices would be greatly appreciated.
Thank you in Advance 

1 REPLY 1

Kunal Jain
Tera Contributor

@Ankur Bawiskar @Vishal Birajdar @Sandeep Rajput 

Can I get some input from you guys please? Thank you in advance.