Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Increased visibility for incidents created by VIP users in the Service Operations Workspace

BharatiK
Tera Contributor

3 hours ago

Hi,

 

I want to highlight some fields on the incident form in Service Operations Workspace like number, caller, short description, when the caller is VIP. 

 And, on insert and update of Incident Form.

 

Can anyone guide on this? Whether we have to achieve this using UI builder?

 

 

Thanks.

0 Helpfuls
  • 49 Views
1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

3 hours ago

Hi @BharatiK 

Doing this will spoil the user experience. Currently in SOW, when a caller is active, it’s highlighted with a color/tag. But if you color all other fields as well, the agent may get confused — so please don’t do this.

 

https://www.servicenow.com/docs/bundle/xanadu-platform-administration/page/administer/navigation-and...

 

  1. Navigate to All > Workspace Experience > Administration > Highlighted Values and click New.
*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls