inegration user does not have the right permissions

[Jack62]

we are having really odd issues with a basic auth integration with Fresh Services itsm product has the roles in the screen shot, we have engaged fresh services but the issue appears to be on the Servicenow side. Role our user has;

Can anyone spot the problem, this is urgent for a pilot starting this week.

Jack

[Mehta]

@Jack62 , 

Please uncheck the internal integration user check box and if you have reset the password, please uncheck the password needs reset too. 

[Ankur Bawiskar]

@Jack62 

so what's not working through the API with that user?

that API user is not able to update some field on table?

Did you check any Field level WRITE ACL is blocking?

Did you check any Data policy on that table is blocking?

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