inegration user does not have the right permissions

[Jack62]

we are having really odd issues with a basic auth integration with Fresh Services itsm product has the roles in the screen shot, we have engaged fresh services but the issue appears to be on the Servicenow side. Role our user has;

Can anyone spot the problem, this is urgent for a pilot starting this week.

Jack

[Mehta]

@Jack62 , 

Please uncheck the internal integration user check box and if you have reset the password, please uncheck the password needs reset too. 

[Ankur Bawiskar]

@Jack62 

so what's not working through the API with that user?

that API user is not able to update some field on table?

Did you check any Field level WRITE ACL is blocking?

Did you check any Data policy on that table is blocking?

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[Ankur Bawiskar]

@Jack62 

Hope you are doing good.

Did my reply answer your question?

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[kaushal_snow]

@Jack62 ,

Please make sure that the user is specifically enabled for integration/api access (for example by assigning the snc_platform_rest_api_access role if the Table api acl are active), and at the same time grant only the minimum table level roles required to carry out the necessary operations (for instance sn_incident_read and sn_incident_write or the broader itil role if you need full Incident management access), because even if the rest endpoint seems reachable, table acl can still block the request unless both the roles and acl align correctly......

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