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inegration user does not have the right permissions

Jack62
Giga Guru

we are having really odd issues with a basic auth integration with Fresh Services itsm product has the roles in the screen shot, we have engaged fresh services but the issue appears to be on the Servicenow side. Role our user has;

 

Jack62_0-1762158863882.pngJack62_1-1762158940450.png

Can anyone spot the problem, this is urgent for a pilot starting this week.

 

Jack

5 REPLIES 5

Jack62
Giga Guru

hey all, thanks for the help. We have moved on from the previous error and now when testing with Fresh we get the following error

 

Jack62_0-1762271843448.png