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Inquiries about Incident Template

JiangJiang
Tera Contributor

When creating an incident template, an admin role is required. Most fields cannot be configured by regular users when creating an incident template.

I would like to know about the areas of control mentioned above.

If we want regular users to also be able to create incident templates, what should we do?

1 ACCEPTED SOLUTION

Dr Atul G- LNG
Tera Patron
Tera Patron

hi @JiangJiang 

 

AGLearnNGrow_0-1713519945769.png

 

 

Please check template specific roles.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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View solution in original post

1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

hi @JiangJiang 

 

AGLearnNGrow_0-1713519945769.png

 

 

Please check template specific roles.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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