Resolved! MTTR Calculation
Can you please share how MTTR is calculated in Process Optimization
Forum Posts
Resolved! Incoming Email To update work notes if an INC was previously created.
Good morning, I recently was asked about the possibility of updating work notes on an INC that was created by an incoming email. The ask was if it was possible to allow all incoming emails to be added to the work notes on an INC that was initially ...
Resolved! Auto populate CI on catalog item.
Hi All , Is it possible to auto populate the CI field on Catalog form? Requirement : I need to auto populate CI (variable with ref to [CMDB_CI]) field as "ANNIE_IBM" when a particular form loads up. Thanks in advance.
Custom notification display of variable in email
We are facing some challenges to populate all variables in email notification using var set = new GlideappvariablePoolQuestionSet();set.setRequest(item.sys_id);set.load(); Is it possible to load some set of variable for that item specific based on bu...
RITM not approving through email
So basically, Approval is sent through email and also getting response from the user through user. Even though he gives approved, the RITM is not proceeding for approval. There is nothing wrong with the email inbound actions. Also it is working for o...
Resolved! stopping flow
Can I specify stopping another flow（B） in one flow（A）? Is there a possibility of this?Thanks in advance!
How to get Values from Custom with Label Variable ? How to set limit of values and restrict submit
There is a variable Custom with Lable for selecting multiple change requests. It should have at least 3 values before the submit form. I have added script : var Changes = g_form.getvalue("field_name").toString().split(',');var changes_length = Chan...
Resolved! How to open specific view from a notification URL
I am trying to have the link in notification use a specific view. IS this possible? Do I have to do a mail script for this ?
Resolved! Does the incident child will trigger email notifications when closed?
Hello!. Want to know if the email notifications will be sent in the following scenario:The parent incident is closed, and the email notification is sent. but if the parent incident has 100 child incidents, will the 100 child incident tickets receive ...
Omit new button for problem task related list on problem
Hi, Once the problem record is assigned to a problem coordinator, no other users should have access to create a PTASK from problem task related list except Problem Manager.from problem task list control in omit new condition tab there is a ootb code ...
Fields and Columns
Hello,I am attempting to incorporate a new column into a ServiceNow list view, referencing it to the "Grade" field within the form of an asset which is working as expected as provides me the grade of the assigned to user. Despite adding this field to...
ATF Assert type - not working properly
Hello All,We have created an alert if user change the impact and try to resolve the Incident, the alert will be displayed as warning message by saying-"As the priority has changed, please ensure you select save prior to resolving this incident.”Now w...
Copied User Email, Department from user table to Catalog form based on Requested For VariableSet
Hi, I need to populate the User Email, Department based on Requested For field on catalog item form. But the Requested For field is in VariableSet. I written the below OnChange catalog Client script and it did't work. Please give me an correct code t...
Condition depends on the instance language
Hi, everyone,I would like to get help with issue I am facing.I have a catalog client script where I remove all options from a variable called category.I created a condition that the user who has role itil will see a list of categories, otherwise a di...
