There is a variable Custom with Lable for selecting multiple change requests. It should have at least 3 values before the submit form. I have added script : var Changes = g_form.getvalue("field_name").toString().split(',');var changes_length = Chan...
Hello,I am attempting to incorporate a new column into a ServiceNow list view, referencing it to the "Grade" field within the form of an asset which is working as expected as provides me the grade of the assigned to user. Despite adding this field to...
Hello All,We have created an alert if user change the impact and try to resolve the Incident, the alert will be displayed as warning message by saying-"As the priority has changed, please ensure you select save prior to resolving this incident.”Now w...
When using Global Search, it returns ALL Incidents, including Closed and Resolved state ones. I tried the steps below, but it is still returning Closed/Resolved tickets:Here are some detailed steps to change this:1. Navigate to "ts_group.LIST"2. Open...
Hello Community, Please help me to understand how does the business elapsed percentage works in incident SLA?? for both response and resolution SLA. Thanks,Sajal
Hi all, I have created a relationship between interact and incident table. I was able to utilize the OOTB function for the interact table, However, the records are not reflecting in the incident table and is showing all records in the interact table....
Each time when i open new incident form, a new incident number is generated.If i don't submit and reopen it, another number will be generated.If would like to prevent this behavior by implementing a custom business rule. Need sample code for this req...
When I change a problem ticket from status Resolved to status Closed, the problem ticket is not switched to Inactive. Does anyone know how I can change this?
Hi All We have recently moved to Utah switching on the new UI and also moving to the new Chat tool. Our main Service Desk is outsourced supporting over 45,000 customers around the world and in all of their 5 locations they complain that compared to c...
As a new incident logger or someone modifying an incident record, I would like them to have the ability when they enter/change the Config Item to have the system suggest similar or recommended CIs. It is important for the service desk to have the abi...
Hi, I am working on the Incident management where I have to capture the value of breach time(planned end date) field value,I am trying with the below code with INC sys_id in background script it is giving the expected result but when using the same c...
As an ITIL user with the role of MIL I would like a way to ensure that the Post Incident Review of the record has been completed. The benefit of this would be the ability to have an electronic record that the PIR was completed. This would satisfy a...
I am trying to set a field value which is not displayed on the form. I have a ui policy that makes it not visible. When I try to se the value it doesn't work. Getting error match not found reset to original. how can i get it working?
Hello Developers, On a CHG record, We have a related list call Affected CI.I'm creating a report on task_ci table to show the CHG record where these Affected CI are mentioned. I have 1000's of CI for which report needs to be fetched. I don't want to ...
We have a specific offering on the Service Portal for our business applications for reporting incidents. For one of the business applications we would like to collect a few extra fields and have them in the incident when it gets created. I can have t...