I have a custom-scoped application that has inherited all the fields from the Global Incident table. I'd like to add certain categories and sub-categories to the categories and sub-categories fields by not making any changes to the global fields ( si...
Hello All, I have below request -Once an Incident has been Resolved/Closed/Cancelled (Closed either manually by MiM for Priority 1 incident or automatically by the system for Priority 2, 3, 4, 5). There should not be possible for an action to be take...
Hello experts, i Have a workflow and inside that workflow i have a wait for condition activity. Please find the code snippet below: //START // Set the variable 'answer' to true or false to indicate if the condition has been met or not.var gr_vm = new...
Hi, User is not able to receive email from servicenow when the incident is created. I could see the logs that the email is received. CAn you confirm what could be the reason. If the user unsubscribe email then how to redo it? Regards,AKshata Patil
As Shown in the Above Figures When i move the cursor to any field text box it's showing some gray color, I need to change that color to different color in the form and i take off the cursor from text box then it need to be show white color.Is it po...
Hello All,Does anyone know if it is possible to have more than 1 "User" list on the user criteria record?. I am working on automation with Azure and I want to dynamically update the User Criteria record, based on the users that are in an Azure Group....
Populate related record Incident number in to the Problem record reference Field
Under the Incident New Record Form in Emai field I am not getting actual email address of the user instead it's showing me " On-Call Schedule - Gaps and ....... " kindly refer the below screenshot
Hi Experts, I am trying build a functionality so that when ever I select an assigned to in incident from the assign to belongs from what all groups only those will be populated in the assignment group filed. Thanks & Regards,Arnab
I have written the below onchange client script to make Subcategory mandatory when the Category is Software but it is not working. function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValue === '') { r...
Hi All, We have to filter out the retired CIs from being selected in the change request form.We have created a reference qualifier and we have created a script include and updated the encoded query in the script include. It was working as expected t...
*Standard change proposal We have to cancel the proposal through cancel proposal ui action even the mandatory fields are not filled in. When the state is in new and they want to cancel the proposal the standard change proposal even the mandatory fiel...
Hi Community, I have a requirement; the operation team send the mail to ServiceNow production GMB the mail body consist of Applications and APM ID based on the APM ID in mail the system look for what application that apm id belongs and the assignment...
Hi All, I want to create a dashboard where open incidents not updated from 2 days to show.please share the query to run. Regards,Garvit
There is a email inbound action to create a new incident incident is creating when we receive email from the user but once incident is created with regards to created email and updated incident emails are triggering multiple times (Duplicates)
