urjent; i have written a before business rule when any new group is created and generate sc task and assign it to monitoring team, what im facing is that the sc task is getting created and in the below sc tasks im seeing many other sc tasks in the r...
Please help me with this script(I've created a custom incident form)function onLoad() { //Type appropriate comment here, and begin script below var incidentState = g_form.getValue('state'); var editableFields = g_form.getEditbleFields(); ...
Can you please share how MTTR is calculated in Process Optimization
Good morning, I recently was asked about the possibility of updating work notes on an INC that was created by an incoming email. The ask was if it was possible to allow all incoming emails to be added to the work notes on an INC that was initially ...
Hi All , Is it possible to auto populate the CI field on Catalog form? Requirement : I need to auto populate CI (variable with ref to [CMDB_CI]) field as "ANNIE_IBM" when a particular form loads up. Thanks in advance.
So basically, Approval is sent through email and also getting response from the user through user. Even though he gives approved, the RITM is not proceeding for approval. There is nothing wrong with the email inbound actions. Also it is working for o...
Can I specify stopping another flow（B） in one flow（A）? Is there a possibility of this?Thanks in advance!
There is a variable Custom with Lable for selecting multiple change requests. It should have at least 3 values before the submit form. I have added script : var Changes = g_form.getvalue("field_name").toString().split(',');var changes_length = Chan...
Hello,I am attempting to incorporate a new column into a ServiceNow list view, referencing it to the "Grade" field within the form of an asset which is working as expected as provides me the grade of the assigned to user. Despite adding this field to...
Hello All,We have created an alert if user change the impact and try to resolve the Incident, the alert will be displayed as warning message by saying-"As the priority has changed, please ensure you select save prior to resolving this incident.”Now w...
When using Global Search, it returns ALL Incidents, including Closed and Resolved state ones. I tried the steps below, but it is still returning Closed/Resolved tickets:Here are some detailed steps to change this:1. Navigate to "ts_group.LIST"2. Open...
Hello Community, Please help me to understand how does the business elapsed percentage works in incident SLA?? for both response and resolution SLA. Thanks,Sajal
Hi all, I have created a relationship between interact and incident table. I was able to utilize the OOTB function for the interact table, However, the records are not reflecting in the incident table and is showing all records in the interact table....
Each time when i open new incident form, a new incident number is generated.If i don't submit and reopen it, another number will be generated.If would like to prevent this behavior by implementing a custom business rule. Need sample code for this req...
When I change a problem ticket from status Resolved to status Closed, the problem ticket is not switched to Inactive. Does anyone know how I can change this?
