We are implementing the ServiceNow Add-ins for Office, to allow our users to create an incident directly from outlook, instead of emailing the Service Desk. For the most part, I have it working the way I want it to work by modifying the "outlook" vie...
I have a requirement to create an incident when a user is added to a group.The incident should include the User who was added in the Caller ID. Can anyone help?I'm hoping this can be done via a workflow or flow design.
I have a requirement to Create an Incident when a user is Added to a Group.So when Group A has a User added to its membership an incident is created with the following information:User Added == Caller ID, Affected UserShort Description: {User Added.n...
Kindly help me on show outage popup on incident form ,i have created businessrule to create Outage record 1. Open up a new Incident, fill out all needed form fields, and click Save.2. Modify the Impact and Urgency so that Priority = 1 - Critical or...
Hi ServiceNow team,Where can I get a free trial of the ServiceNow ticketing tool?for the purpose of incident and change management practices.
I have a script that prvents a problem from changing from the state resolved to closed when there is no related problem task or change. The script works fine, but the state on the form changes to closed until I reload the form and the state goes back...
Hi everyone! We have this button in our CI field (for incidents) where it will show all of the related CI's. However, when we checked, it does not show the accurate list. There are missing CI's from the list and not sure where or how to configure it....
Hello community,I am just starting to get my hands dirty with light development tasks. I know this is fairly simple but I haven't worked on this before. I need help in writing a business rule that will allow incidents to be resolved or cancelled only...
ServiceNow support suggested not having Dot Walking in SLA Definition condition. Currently, our SLA condition excludes groups containing a specific phrase using a condition like assignment_group.name does not contain "Network". However, in line with...
Hi All,I'm currently working on configuring P1 incident notifications in ServiceNow, and I need to include Teams bridge URL and password details in the notification. Any help or guidance on how to achieve this or troubleshoot the issue would be grea...
How can I create approval notification on custom table but when someone click on approve via email it should update approval record to approved help me to create inbound action for this scenario.
Hey guys!I would like to know how to edit the display rules for the side menu at the top left of each record. In this specific case I would like to include a condition so that the "Create Incident Task" option is only displayed if the logged in user ...
Hello, I am doing research for an upcoming task for Incident Management to automate promoting them to Major Incident by trends found in open incidents. 1. Automate analyzing open incidents.2. Detect trends from the analyzed incidents to open a Major...
Hello all,I have a requirement where, upon submitting a catalog request, the system currently creates both a REQ and RITM. However, my specific need is for the creation process to bypass REQ and directly generate an RITM. Could someone kindly assist ...
Hi, We have some templates that has beem made by one agent/owner, this owner is not available anymore, and now we need to move/change owner of those to someone else.What is the easiest way to do it, do we really need to make everything again, can som...
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