How do i pull a specific line value from the body of an incoming email to update a custom field when it creates a INC? There is a Line with a ID number in the body of the email, i created a custom field that is read only on INC, i am trying to pull ...
Can you please share how MTTR is calculated in Process Optimization
Good morning, I recently was asked about the possibility of updating work notes on an INC that was created by an incoming email. The ask was if it was possible to allow all incoming emails to be added to the work notes on an INC that was initially ...
Hi All , Is it possible to auto populate the CI field on Catalog form? Requirement : I need to auto populate CI (variable with ref to [CMDB_CI]) field as "ANNIE_IBM" when a particular form loads up. Thanks in advance.
We are facing some challenges to populate all variables in email notification using var set = new GlideappvariablePoolQuestionSet();set.setRequest(item.sys_id);set.load(); Is it possible to load some set of variable for that item specific based on bu...
So basically, Approval is sent through email and also getting response from the user through user. Even though he gives approved, the RITM is not proceeding for approval. There is nothing wrong with the email inbound actions. Also it is working for o...
Can I specify stopping another flow（B） in one flow（A）? Is there a possibility of this?Thanks in advance!
There is a variable Custom with Lable for selecting multiple change requests. It should have at least 3 values before the submit form. I have added script : var Changes = g_form.getvalue("field_name").toString().split(',');var changes_length = Chan...
I am trying to have the link in notification use a specific view. IS this possible? Do I have to do a mail script for this ?
Hello!. Want to know if the email notifications will be sent in the following scenario:The parent incident is closed, and the email notification is sent. but if the parent incident has 100 child incidents, will the 100 child incident tickets receive ...
Hi, Once the problem record is assigned to a problem coordinator, no other users should have access to create a PTASK from problem task related list except Problem Manager.from problem task list control in omit new condition tab there is a ootb code ...
Hello,I am attempting to incorporate a new column into a ServiceNow list view, referencing it to the "Grade" field within the form of an asset which is working as expected as provides me the grade of the assigned to user. Despite adding this field to...
Hello All,We have created an alert if user change the impact and try to resolve the Incident, the alert will be displayed as warning message by saying-"As the priority has changed, please ensure you select save prior to resolving this incident.”Now w...
Hi, I need to populate the User Email, Department based on Requested For field on catalog item form. But the Requested For field is in VariableSet. I written the below OnChange catalog Client script and it did't work. Please give me an correct code t...
