Hello Experts, For a RITM and i want to get all the SCTASK objects the RITM will have. Below is the script i am using. Please suggest me if it is OK or please suggest the best practice way to get it. var i=0;var arr=[]; var reqitm=new GlideRecord('s...
I'm trying to run a keyword search report. Are there any out of the box reports for this? Any suggestions how to report on these tables? I see that I can access the tables in the Report Writer, can I write just a simple report that will show me ev...
Hi All, I have created a Record Procedure (RP). In that RP I have created Attachment Variable.When User Clicks on submit button that attachment should be attached to target Table.But I'm unable to attach it in Target Table. Anyone please help me on t...
I have an ask to update 300+ records. While this is doable, the ask includes adding notes to the update, which is always a little trickier. I'm not sure how to dotwalk or access the attached activity list to update it. var gr = new GlideRecord('incid...
Hi Team, I am getting the error in SOAP integration as HTTPS 500 . Can you please help how do i resolve this. Error message attached.
Hi All, I am having an incident record where I'm setting the due date of the incident based on priority field. If priority is low, then due date is set to 1 hour from created date. It is working fine in the incident form. But when I open the record i...
when using below client script then giving sysid of Department not display value & other fields are populating correct. var id = g_form.getReference("caller_id", data_function); function data_function(id) { g_form.setValue("u_depart...
Hello experts, We are using a service account for inbound integration. But via postman or the client's internal tool to send the inbound payload to us they are getting the issue "error": { "message": "User Not Authenticated", "detail": "Requi...
When there is a ticket that is already in the queue and its for an internal person but you add an outside email address, the replies from the outside address appear to be ignored even if there is a MSG ID in the ticket. I understand that new tickets ...
i am trying to set one value is empty and i tried below script but still not working please check and help me anyone with my mistakevar test1 = new GlideRecord('alm_hardware'); test1.get('u_premium_service.u_number='+ritm.variables.hardware_asset...
Hi community, I'm currently testing out Service Operations Workspace in preparation for an integration with Zoom Contact Center that I will be rolling out. I've gone through the initial configuration of the workspace but noticed that there was no re...
There is a 1 incident from callers end and the State is In-progress.In the Service Portal request tab showing 1 incident and that too closed incident, when clicking on the incident and open it, opening In-progress ticket and showing top In-progress t...
What is the syntax, and/or is there a switch I can put on a URL, to create an Incident without popping up the Incident form ? I would like to launch this https://myinstance.service-now.com/incident.do?sysparm_stack=incident.do&sys_id=-1&sysparm_quer...
Hi All,I want to auto assign an Incident to a group based on few words in the description field. Please let me know how I can do that. Few words such as bot, UI path, rpa , etc etc. I am trying with one word as of now, but it is not working. Please g...
Hi All, I have a requirement to copy incident data to request while converting incident to a requests using oob create request ui action in agent workspace. Please below code which is present in oob create request ui action which is configured under ...
