HI, Can templates be built with standard responses or questions to be used either during an Incident handling or closure to save time for the ITIL agent having to manually complete the information out every time? We are just moving ServiceNow Vancouv...
Hi cana nyone help me with scenario for there is a field called as ' related project; in change form and its a list type field and my requirment is that i have created ' related project' in change task, the value what ever is in chnage form related c...
Hi Community, I'm Try to send a soap request to one of 3rd part tool using soap outbond message. By default soap request is sending as content-type = text/xml , My 3rd party tool is rejecting content-type =text/xml it will only accept application/soa...
Hi All,I am having business rules that calculates the following fields.'Time to detect' and 'Time to diagnoise'I need to add buttons in the incident form under related links to recalculate those fields. And I need to display those new buttons only to...
Hi Team, Hope your doing well!!! i was just curious to know can we achieve the gs.isInteractive() functionality in client side.. i mean in client scripts or UI policy without using Script include. regardshemanth
Hi Team, I am trying to install ATF Test generator om the below instance and Getting error. Please look into this and help me to resolve this issue.This ServiceNow instance is being configured for authentication. Contact ServiceNow support if configu...
Hi can anyone please help me with scenario for i have created a new field called as ' related project' in change task, i have to pass the value from the change to change tasks . change has ' related project' and change task has related project field....
I want to create a SNOW Filter to identify the incidents that were auto resolved by system and later assigned by a specific person in his name. Idea is to find the incidents that got auto resolved before an engineer takes any action.
Hello All, We have created a List type reference field for sys_user_grmember table.In that also we added a filter condition for a particular group like in the below screenshot.but when we try to add users its showing sys_id instead of names, please h...
I have a scenario if assignment group is not empty but hidden on a form and the assigned to field is not populated, requester can manually populate from available group members. However, if assignment group is empty and the assigned to field is emp...
Hi,I'm want to how many Incidents triggered a Change Request and how many Incidents were triggered by a failed Change. How to build a suitable filter for this purpose? Thx
Hi Mates, I just wanted to know the difference between similar fields avaialble on assignment group form.could you please help me with some diffrences between manager, incident manager and service manager and help me know the hieraricy of access for ...
In the top left of a form view where the Module Name is mentioned below that we have attribute of that record (incident number, Name of the record etc). If I need to change the attribute of that record then how we can do that. For E.g. in an incident...
Hi,I have a custom field (checkbox) in incident table and i am trying to add ACL to restrict the incidents with this new field is 'True' to be visible to only group 'A'. 1. Only Group 'A' can able to view and edit this field.2. Only group 'A' can abl...
I was working with SN support with on a SSO issue. We resolved it in my DEV environment but now I cannot login with my admin account. He mentioned to use side_door.do but that isn't working it reroutes me to a page that says session_timeout.do. Ar...