Integration tool with ServiceNow to monitor the chained Servicenow requests

[Prax]

Hello,

I have a requirement to raise multiple ServiceNow request one after the other, and each request should be routed to different ServiceNow groups only if the previous request is succeeded. 

Is there any tool in the market where i can fill in the details of the requirement, and then the ServiceNow request will be raised to the respective parties. Later, i can monitor the status of each request that are in pipeline. 

For ex: Imagine, I would like to onboard new application in Linux server. As part of that, I need to raise incident to USR_MGMT to create new users, GRP_MGMT to create new groups, ROLE_MGMT to create new roles, SRVR_MGMT to create file system of that particular application. 

Each of these incidents should be routed to respective teams and I can monitor the status using pipeline like the screenshot attached. 

Thank you !!

 

[Josh Gold]

Hi @Prax , I don't know if this is exactly what you're looking for, but I'm from Unito. We're a third party integration platform and a new ServiceNow partner (though we've been around for almost 10 years, we only recently added a connector to our platform for SN). 

We have one user story that revolves around creating a record in one table, and having a matching record appear in another table automatically based on certain parameters you set in Unito. 

Unito is a bit like a streamlined version of the flow designer. You choose two tables (or one table and a project in another app), and set a flow direction (from one to another or both to each other). Then you apply rules to determine which records you want to sync. 

So in this case, I would set up one flow for each group with a condition that if an incident label matched that group, to create a synced version of the original record in that group's table and keep them in sync. 

Then, you can set 2-way sync for those records so any changes made from your end or the group's end would update the other in real-time.

I wrote a similar guide for syncing cases to incidents, you could set this up yourself in 15 minutes following the same principles. Or I'm happy to provide more detail if that would be useful to you!