How to add multiple user name in resolved by to get the incident report
Hi All, I would like to extract the Incident report where i need to add multiple user name in resolved by how can i do that, please help me with this query. Regards,Garvit
Forum Posts
Resolved! Close Inc via email
Hello! We are trying to implement a system where we close an incident via email. We want to read the subject that will contain the INC number at the beginning. The script is, (function runAction(/*GlideRecord*/ current, /*GlideRecord*/ event, /*Email...
Resolved! how to pass a field value from change to change task
Hi cana nyone help me with scenario for there is a field called as ' related project; in change form and its a list type field and my requirment is that i have created ' related project' in change task, the value what ever is in chnage form related c...
How to send soap call using content-type = Application/soap+xml
Hi Community, I'm Try to send a soap request to one of 3rd part tool using soap outbond message. By default soap request is sending as content-type = text/xml , My 3rd party tool is rejecting content-type =text/xml it will only accept application/soa...
Resolved! INCIDENT for Record Producer
Hi Guys, i have a problem, i need creat incident equal the user reques Service Portal more I am unable. any know how i can make? with UI Action i open incident, more not with variables record producer. Workspace Client Script:function onClick(g_form...
When i am checking for how many notifications raised for incident can i filter Application=Global
Hi,When i am checking for how many notifications raised for incident can i filter "Application=Global"Because i want to check only how many notifications are created on Incident table some of the notifications Application is not Global. In this case ...
How to add button to the incident form under related links to recalculate few fields
Hi All,I am having business rules that calculates the following fields.'Time to detect' and 'Time to diagnoise'I need to add buttons in the incident form under related links to recalculate those fields. And I need to display those new buttons only to...
Resolved! Need extra inputs while resolving incident ticket
Hey Community, Need ur inputs on one scenario. In an incident form while resolving the incident I also want to add one more field for KB article where agents can add which KB article was referred to resolve that specific incident.How can I achieve th...
if state changes all fields are read only and assignments_group group only editable
if state changes all fields are read only and assignments_group group only editable
Approval not geeting rejected
Hello Experts, In the sysapproval_approver table if we want to reject a request, first we have to add some comments and after that we can reject. Same thing i am doing via script and it is not Working. Can anyone tell me where i am doing wrong. var a...
Resolved! Updated and updated by field of incident is getting updated by just opening the incident record.
I have opened an incident record from list view. When i came back to list view i noticed that the updated field is showing the current time when i opened the incident record and updated by field i showing as my name. But i have not done any field up...
gs.isInteractive() functionality in client side.. i mean client scripts or ui policy
Hi Team, Hope your doing well!!! i was just curious to know can we achieve the gs.isInteractive() functionality in client side.. i mean in client scripts or UI policy without using Script include. regardshemanth
Resolved! custom field on incident same as caller field
Hi,I have a custom field on the incident table that references to the sys_user table. I want to auto populate it with the same value as the caller field, as soon as the caller field is filled with any user so whenever the caller field is no empty. Co...
Getting error while launching ATF test generator
Hi Team, I am trying to install ATF Test generator om the below instance and Getting error. Please look into this and help me to resolve this issue.This ServiceNow instance is being configured for authentication. Contact ServiceNow support if configu...
Resolved! how to pass a list field value from change to change task
Hi can anyone please help me with scenario for i have created a new field called as ' related project' in change task, i have to pass the value from the change to change tasks . change has ' related project' and change task has related project field....
