Hello, I have requirement like to create report of "Average age of open incident by priority" where type of the report is Pie.I am trying to do but not able to find solution.I need same type of configuration for report as mentioned in attached image....
Hi, There is a requirement from one of the client that, on incident form when we add additional comments or work notes in notes section of incident form, to track time, time worked field should be filled. Currently when we write something in addition...
if the user is USA the time zone should be visible as GMT
Hi All, I have a flow which passes on values of selected company field in my catalog item to a subflow. As of now, what is happening is the execution domain of my flow is based on the domain of company regardless of whatever domain I select for my pr...
Could somebody kindly advise on the best way to integrate ServiceNow with Active Directory?(for adding and removing people from AD, as well as creating AD groups).
Hi All, When I am trying to export a data from 'sc_task' table which having the 'Time worked' Cloumn type is 'Timer'.The Data changed on downloaded excel from Minutes to Seconds.Can anyone let me know how to keep the values same as minutes. Thank you...
Hi All, How to set approver as Tier 0 user, if requested for manager is tier 0 we need to set as his name in ApproverIf not need check manager's manager tier And approval should not go to the CEO and -1 How we can achieve this in flow designerWe have...
Hi everyone, I have the requirement to change the order of fields in the new record incident form of the Service Operation Workspace, so that e.g. the Short Description and Description (see attached Screenshot) moves up to the top of the new record ...
Kindly suggest Query to get Assigned to person list for a assignment group using Glide Record in incident form.
In a system property sys_xyz, we will have certain groups. In script include i need to check if user is part of anyone of the groups mentioned in that system property. Please suggest best practise on how to do this .
Hi Team. In some catalog item task is closed but in RITM closed date not populated so we have to update through background script.but there is multiple task with for some RITM (one catalog item) catalog item so I want that task which closed in last ...
Hi AllI have been looking on the forum and I cant see a solution for what I am trying to achieve on a catalog item.I am trying to hide a variable on the Portal Form if the user has a role, but the suggestions I have tried and tried to tweak do not wo...
Hello, Why it's showing two updates, One is with the label, and the second is with the backend value. Also, the activity logs show two updates. I can't see any issue in state choices.
Hi Community, I have created a custom choice for state field on incident form. All choices are showing except this one on incident form.I can see this custom choice on list view and also this is selectable on list view. I am able to see this custom c...
