I am trying to create a business rule to assign an incident to assignment groups depending on the value of a variable. When go to create a new business rule I can't see the "When" field on the When to run tab and I can't see the Advanced tab at all. ...
I have created a inbound email action for create a incident Type= newFrom = user Action : setvalues like short description, description comments for assignment group split the email subject and from the last word get the assigment groupassigned value...
Hi, I'm Parsing an email & currently, I'm receiving the date as format 09/13/2023 & I want to change it to 2023-09-13 this format while adding one day in it. In short, if the date we are receiving is 09/13/2023 then in xyz field (string type field) i...
If you know a way, please share
The OnHold Reason Duration creating a new record when we change state (OnHold- In Progress- OnHold- In Progress - ViceVersa) every time. It should be should be aggregating time, When It goes to OnHold State. Need help creating Metrics Defination for...
Hi,I want to create 2 fields in record Producer for time and date. in which we can select only date from today onwards. And time slot is 1hr each from 9 to 6 pm. When user select today's date the time slot must be visible after 6hr and when user s...
What's the easiest way to pull a Top 10 incident (callers) over a span of 3 months? REQUIREMENT:I need some URGENT help to create a Top 10 incidents (All priorities like Priority 1/Priority 2 and P3/P4) report for the past 3 months.I tried creating a...
Hiding the button according to the stores closing and opening timing on SNOW and stores timings is dynamic but the timing is in string . Can any suggest me how can I write the script in UI action.
Hello I am trying to integrate servicenow with a third party tool, integration is via an API platform where i need to fetch the attachment based on ticket number. the attachment type is octet stream. how can i use rest api GET method to fetch the at...
Hi ServiceNow Aficionados / Gurus I need some URGENT help to create a Top 10 incidents (All priorities like Priority 1/Priority 2 and P3/P4) report for the past 3 months.I tried creating a NEW Report from scratch from "Reports->Create New" and I do s...
Good Morning, Is there a way to auto generate a passcode in the incident module so that our employees can be validated on a call? Sometimes we have employees that may not be on a company phone but we want to make sure that employee receiving the cal...
Hello Team, I have a requirement where i need to add the image in Additional Comments field along with text using drag and drop or using CTRL + V.I see in kb_knowledge table one of field has capabilities to use text as well as attachment, but the ty...
Hi Teamany one help, why business rule does not showing Application field as global .. RegardsKhasim
Hello, Could someone help me,I am trying to create report for open incident by priority/SLA progress but unable to create same type of report as shown in below snip.Here we can see the report is group by priority and stack by is Bucket business perce...
Hello, I am trying to create score type report for %open incidents(hold State) where the report will be shown in %. but unable to create score type report for %open incidents. Please refer below snip.
