Hi everyone,
I'm encountering an issue while trying to access the "Additional Comments" field from the ServiceNow Incident table. This field is a Journal Input type in ServiceNow.
Here's the setup:
- I created an agent in Copilot Studio.
- I'm using the "ServiceNow Tickets" Connector to fetch data from the Incident Table.
- I can fetch all the columns' data except for the "Additional Comments" field.
I've attached an image of the "ServiceNow Tickets" Connector in Copilot Studio for reference.
Has anyone faced a similar issue or can provide guidance on how to fetch the "Additional Comments" field using the "ServiceNow Tickets" Connector in Copilot Studio?
Thanks in advance for your help!
