Issue with Notification triggering type as send Ignored.

kushwahb
Tera Contributor

Hi All,

 

I am facing challenges while triggering email notification, it is showing as type 'send ignored'. I have checked the issue happens due to duplicate items with same subjects or body, I have checked and find there is no duplicity. Kindly help with the issue.

 

kushwahb_0-1732191178726.png

 

2 REPLIES 2

Runjay Patel
Giga Sage

Hi @kushwahb ,

 

Does this email have the recipient? check the log, it will tell why it get ignored.

Also check user's "Notification" setting, if it is disabled then it wont send.

 

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Ankur Bawiskar
Tera Patron
Tera Patron

@kushwahb 

Are you having 2 diff notifications on same table for same user? check the weight

was it working fine earlier?

check this KB

Emails are getting set to "type" "send-ignored" for seemingly no reason 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader