Issue with Notification triggering type as send Ignored.
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11-21-2024 04:13 AM
Hi All,
I am facing challenges while triggering email notification, it is showing as type 'send ignored'. I have checked the issue happens due to duplicate items with same subjects or body, I have checked and find there is no duplicity. Kindly help with the issue.
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11-21-2024 05:15 AM
Hi @kushwahb ,
Does this email have the recipient? check the log, it will tell why it get ignored.
Also check user's "Notification" setting, if it is disabled then it wont send.
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11-21-2024 05:22 AM
Are you having 2 diff notifications on same table for same user? check the weight
was it working fine earlier?
check this KB
Emails are getting set to "type" "send-ignored" for seemingly no reason
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader