Hi there is the requirement like some conditions set in inbound action and that need to be removed and in place of that I need to create Business Rule which will set Urgency and Severity that fires if the user creating the Incident is the some user. ...
I have recently stumbled upon the Outlook Actionable Messages and worked through the instructions on how to set this up for our Satisfaction Survey. What I have been unable to work out is how to get some branding in the message? I can see the image a...
Hi everyone, I'm trying to filter my CI reference list by Business Service (Parent.Parent) using reference qualifier.javascript: 'Parent.Parent='+current.cmdb_ci; Has anyone ever performed something similar and can assist me please?Thanks in a...
Hi Everyone,I am trying to sort the updated and created columns in related list on incident form, from a to z and z to a but it is not happening. Tried all possible ways . Please help me here what I am missing.
I am trying to see if there is a Solution to query the INC table before it creates a INC for the uniqueFailureID which is in the field u_uniquefailureid. if they both match then it should update the work notes or make it listed as a child of the init...
Hi Where we have a Parent and the child tickets, the Parent is resolved so it changes the status of the child tickets, after 5 working days the child tickets move to a Closed state, but for some reason the Parent Ticket is staying in a Resolved state...
Hi Team,We have created a image in system UI > Images and add image and same name has been updated on system properties > system. But Fav Icon is not being updated for Major Incident Management. Open any P1 ticket and click on workbench I can see old...
Hi Is it possible to generate a Portal Alert without it having to be created via the MIM Workbench and the incident as been promoted to a Major Incident. We know we can add an Announcement, but that doesn't allow users to click on the announcement an...
Hello All, We created a email notification whenever an additional comment added in incident an email notification will sent to watchlist member.But when watchlist member added an additional comment he won't getting the email. is this a OOOB? Please h...
I'm using calculate from dictionary in one field that I have created in incident form where it will take value from incident metric table, but it's showing empty in list view even if there is value in form.this is code I'm using in calculate script(f...
Hello Developers, I'm trying to create a REST OUTBOUND Integration.I'm able to pass static & dynamic values but not both at the same time. I want to send Description as 'static' & rest values as dynamic. I have tried adding static description under H...
When an Agent updates or changes the System(Choice field) field in the agents input the Short description fields need to be updated accordingly. We need replace system field value with one of the word in the Short description field value.
Hi Since Vancouver, we receive incident notification on SOW or on native interface after each incident close by system. This generate a lot of notifications.Have you an idea about this ? Thank you
Hello,I want the requester to input a description of the incident, but there is an ACL restriction that only allows fulfillers to use it. Input only, no editing. Is it okay to remove this restriction? Would taking this action result in a violation o...
Requirement : When CI is choosen, associated location has to update in location field in Incident form.My solution : Onchange Client Script as follows:var prevLocation = g_form.getValue('location');if (!newValue) {g_form.clearValue('location', '');g_...
