So basically, Approval is sent through email and also getting response from the user through user. Even though he gives approved, the RITM is not proceeding for approval. There is nothing wrong with the email inbound actions. Also it is working for o...
Can I specify stopping another flow（B） in one flow（A）? Is there a possibility of this?Thanks in advance!
There is a variable Custom with Lable for selecting multiple change requests. It should have at least 3 values before the submit form. I have added script : var Changes = g_form.getvalue("field_name").toString().split(',');var changes_length = Chan...
I am trying to have the link in notification use a specific view. IS this possible? Do I have to do a mail script for this ?
Hello!. Want to know if the email notifications will be sent in the following scenario:The parent incident is closed, and the email notification is sent. but if the parent incident has 100 child incidents, will the 100 child incident tickets receive ...
Hi, Once the problem record is assigned to a problem coordinator, no other users should have access to create a PTASK from problem task related list except Problem Manager.from problem task list control in omit new condition tab there is a ootb code ...
Hello,I am attempting to incorporate a new column into a ServiceNow list view, referencing it to the "Grade" field within the form of an asset which is working as expected as provides me the grade of the assigned to user. Despite adding this field to...
Hello All,We have created an alert if user change the impact and try to resolve the Incident, the alert will be displayed as warning message by saying-"As the priority has changed, please ensure you select save prior to resolving this incident.”Now w...
Hi, I need to populate the User Email, Department based on Requested For field on catalog item form. But the Requested For field is in VariableSet. I written the below OnChange catalog Client script and it did't work. Please give me an correct code t...
Hi, everyone,I would like to get help with issue I am facing.I have a catalog client script where I remove all options from a variable called category.I created a condition that the user who has role itil will see a list of categories, otherwise a di...
When using Global Search, it returns ALL Incidents, including Closed and Resolved state ones. I tried the steps below, but it is still returning Closed/Resolved tickets:Here are some detailed steps to change this:1. Navigate to "ts_group.LIST"2. Open...
Hi,I hope this email finds you well. I am writing to inquire about the possibility of uploading screenshots directly into the "additional comments" field on ServiceNow.We often find it necessary to include screenshots to provide clarity and context w...
Hello Community, Please help me to understand how does the business elapsed percentage works in incident SLA?? for both response and resolution SLA. Thanks,Sajal
