Resolved! Add audience to a tag
I have a user who is unable to add a group to a tag from the incident list view. Does any one know why they would be unable to do this? I had her edit that tag to open it to groups and she isn't able to.
Forum Posts
Resolved! Trigger email/event on field change using client script (without saving form)
Hello all ,We can not directly trigger event using client script but we can do this by making Ajax call .I'm sharing here a simple scenario to help us understand this concept easily. Use case :On an incident form, when a user changes the "Assigned To...
GlideEventManager is not processing in scoped application ? How to make it work ?
ServiceNow's GlideEventManager() is not processing in scoped application, we need an alternative or a solution to make it work.As you can see in the below code which is been run in scope and EventManager is showing invalid object in scoped.
Resolved! Flow designer look up records
Hello experts, In flow designer, we have look up records, and there we add certain conditions. Suppose we have a encoded query in the subflow input, is there a way we can use that encoded query and use that in the look up records action?
Resolved! How to restrict a creation of incident for Out Of Office replies
Hi Team, Please suggest me how to restrict the creation of incidents for Out Of Office replies. Thank you.
Email screenshots are missing on work note
Recently we observed one issue, when we reply to emails for the incidents & attaching screenshot, we noticed that on work notes [cid:image001.png@01DA291A.E6BE2340] getting this message instead of attaching screenshot. Can someone help me on this.
Resolved! Whitelisted emails to create incident tickets using Inbound Action
I want to Create Inbound action to create incident tickets from given white listed emails. Shall I create a group of white listed emails or a custom table?I had a script for inbound action which check the member are in group and if yes then creates a...
Resolved! how to get value from specific column based on another column
hi everyone, I have a flow that is triggered by a record producer (associated with the incident table) that needs to choose the "assigned to" field based on the user input on "department".the "department" field is a reference drop-down to my departme...
Ui Action
I have created one Button on incident form that is "Ask for approval". My requirement is when I will click on that button it triggers the flow designer which I have created for approval request. I mean it should ask for the approval to a specific per...
Resolved! Is there a way to suggest knowledge base articles on the incident tickets for first responders?
When the first person responds to an incident ticket. Is there a way for the system to suggest Knowledge Base articles that have already solved this issue and allow the First responder to attach those KBs to this ticket as a resolution?I would like t...
Major Incident Workbench - Timer still counting despite comm task being 'Skipped' and inactive
Hello all,I'm having an issue on the major incident workbench. We have comm plans that attach a series of comm tasks to a major incident: Initial, Update (Recurring), Final and Initial/Final. If the Initial communication hasn't been sent yet upon clo...
How do get count of the incident through glide aggregation
How do get count of the incident through glide aggregation
Multilanguage search of KB in contextual search
Hi,We have a requirement to search for KB articles in the caller's language in the 'search as' function of the contextual search on incidents so help desk members can attach articles in the caller's language. Therefore I would like to enable multi la...
Additional Assignee List Edit
Hello all,When you use a VTB you can add additional assignees, these assignees can also be viewed in a List view however this is not editable unless you use the VTB. I am looking to enable List edit for the Additonal Assignee List field on the Task T...
Using template in incidents
HI, Can templates be built with standard responses or questions to be used either during an Incident handling or closure to save time for the ITIL agent having to manually complete the information out every time? We are just moving ServiceNow Vancouv...