Hello,I enabled "cxs_EmailSearchResults" in my notification, so whenever an Incident created the caller will receive an email with the "Related Search Results" result in their email. Include knowledge articles, and catalog item. My issue is whenever ...
hi can anyone help me with scenario for i have two tasks where based upon values it will trigger the related sc taskshere the pblm is that if they select both values after the first sc task (task for non it) is getting completed then the other task...
We need to remove email templates which are displaying by default while creating communication plan for major incident management.how can we achieve it.
Hello has anyone implemented a requirement in which would require work notes if on hold reason was change request problem or vendor?how can we go about this easily? Thanks
Hello, We are a new Service Now customer currently moving toward implementation. We have multiple IT teams that handle incidents and want to ensure we scope the needs appropriately based on what Service Now can accommodate. Please see my questions be...
I want to change the OOB functionality on the banner frame. As displayed in the image, I want to replace the incident (marked with blue) with short description. Can somebody explain how to do this?Where is the configuration for this which needs to be...
We have a API to update the variables from azure. Once the RITM is approved some variables are updated. Once we work on task and close it those variables are wiped out. Its not always but its intermittet. Please help me understand the reason behind i...
Hi Community, I have few acls using those i am making incidents read only when its assigned to xyz group. Only xyz group should be able to edit those incident records. I only want users to edit worknotes and additional comments but these 2 fields are...
Hello Folks, I have a requirement on incident form, i want to close incident automatically when all associated incident tasks are closed. How can we do this with scripting. i tried with After Business rule but my script not working as expected. any h...
hi can anyone help me with scenario for when i submit a catalog item there are three sc tasks in where i have written a code in 2 and 3 rd sc task to display some value in special instructions field. What happening is that after i close complete 1 st...
What are the requirements and process to pin a KB Article in SOW and Agent Assist?
Need to create a dashboard of Incident ageing and P1& P2 ticketplease refer to screenshot
I know from ServiceNow customer can call to the caller or assignee using twilio integration but I want when customer calls to ServiceNow Incident should get create.
How to Customize the Reference Icon Pop-up on ServiceNowUse Case: We received a request to remove 2 custom fields from the Incident form for the Configuration field pop-up, specifically for the application class. Implementation Steps: Table Navigatio...
Hi Everyone, We have received one requirement, User needs to import the file from Midserver to service now instance via flow designer. How to meet this requirement?
