Recently we observed one issue, when we reply to emails for the incidents & attaching screenshot, we noticed that on work notes [cid:image001.png@01DA291A.E6BE2340] getting this message instead of attaching screenshot. Can someone help me on this.
Hi,I did ebonding between two instances but want to do for state and priority fields also in incident table. So that if I update state and priority in source instance it will reflect to the target instance.Please advice. Thanks in AdvanceIntakhab
I want to Create Inbound action to create incident tickets from given white listed emails. Shall I create a group of white listed emails or a custom table?I had a script for inbound action which check the member are in group and if yes then creates a...
Hi Team,I am working on a ITSM module with Employee center portal.There is a requirement like I have to create a link for incident form, When user clicks on that it should redirect to the a new record on employee center and it should also populate so...
Hello All, I created a custom field called "Special Group".Field type "List":Reference to "sys_user" tableIn that field we need to show only a particular group members. I written Script include like this: var GetUsersOfGroup = Class.create();GetUsers...
hi everyone, I have a flow that is triggered by a record producer (associated with the incident table) that needs to choose the "assigned to" field based on the user input on "department".the "department" field is a reference drop-down to my departme...
I have created one Button on incident form that is "Ask for approval". My requirement is when I will click on that button it triggers the flow designer which I have created for approval request. I mean it should ask for the approval to a specific per...
Not sure if this is in the right forum or not - I'm working on using Notify to trigger a message to multiple overlapping shifts. I'm seeing that it works consistently for only the first two shifts, but those additional shifts aren't receiving any of ...
HiOur company is new to using ServiceNow and we have a challenge in Incident ManagementThe user report an application is down and we related the Application Service as affected CI. During the incident investigation is turns out is was a data base tha...
Hello! I am needing to change a variable in an incident based on the keywords of High or significant within the body of an email. If the email contains Severe then I would want to have the Priority changed to 1-High and if the body contains Warning I...
When the first person responds to an incident ticket. Is there a way for the system to suggest Knowledge Base articles that have already solved this issue and allow the First responder to attach those KBs to this ticket as a resolution?I would like t...
Hello all,I'm having an issue on the major incident workbench. We have comm plans that attach a series of comm tasks to a major incident: Initial, Update (Recurring), Final and Initial/Final. If the Initial communication hasn't been sent yet upon clo...
How do get count of the incident through glide aggregation
Hello Experts, In my workflow i am using the Wait for Condition. Till the time it is waiting for answer to be true, it is waiting. As soon as the answer becomes TRUE, the Wait for Condition is getting cancelled. Any idea where i am doing wrong or how...
