Hello All,I need that the Incident can be Proposed to Major Incident and promote to Major Incident only if the incident is prio 1 or prio 2. Can you please help me how to achieve this? Our developer instance is on release Utah. The plugin Incident Ma...
Hi, I need to create an on-change client script for the incident form to make the category field visible and mandatory when the business service is set to specific values. Does anyone know what the script would be to achieve this? Kind Regards
I have one date time field which is in format "01/27/2024 15:40:20" and i want it to show like "2024/01/27 15:40:20"How to achieve this Thanks in advance.
I'm reviewing the possible states of Change Tasks and have found the following: TableElementLanguageValueLabelchange_taskstateen-5Pendingchange_taskstateen1Openchange_taskstateen2In Progresschange_taskstateen3Closedchange_taskstateen4Canceled But whe...
Hello Team, Am sending emails through UI action on Interaction Table, and I want the email which is sent to the user should be added in Activity log. I have added 'Emails-autogenerated' and 'Emails-correspondence' to filter activity, but still I do n...
ServiceNow support suggested not having Dot Walking in SLA Definition condition. Currently, our SLA condition excludes groups containing a specific phrase using a condition like assignment_group.name does not contain "Network". However, in line with...
Hi All,I'm currently working on configuring P1 incident notifications in ServiceNow, and I need to include Teams bridge URL and password details in the notification. Any help or guidance on how to achieve this or troubleshoot the issue would be grea...
How can I create approval notification on custom table but when someone click on approve via email it should update approval record to approved help me to create inbound action for this scenario.
Hello, I am doing research for an upcoming task for Incident Management to automate promoting them to Major Incident by trends found in open incidents. 1. Automate analyzing open incidents.2. Detect trends from the analyzed incidents to open a Major...
Hi, I want to pause SLA in mandatory holidays, is there in ways to pause at particular. Regards,Sanju.
Hello guys. So, I need to get the SLA Notification information to show up in activity in the Incident record, but my issue is that this as shown in the picture below is coming from the task_sla table, so I can't get it to show in the Incident activit...
Hi all, Need help in sorting out stories based on the priority of the story in Agile board sprint planning.Below is the screen short attached, Need to sort out the stories based on priority.(requirement is to display critical stories on the top, fol...
'@' in email is getting replaced with '+' when assigned to description field in business rule.we have used following code while assigning value inc.description = current.u_description.replace(/<\/?[^>]+(>|$)/g, "");
Hi All, I am working on a dashboard for Incident data. Requirement is to see MTTR for P3 and P4 Incidents which can be gathered from 'incident_metric' table. However, is there anything on Incident form from which we can calculate MTTR? Thanks..!!
Hello experts, In my http method i am using a oauth2.0 authentication. when i click the "get oauth token" in the related links of the REST MESSAGE, it shows "oauth token flow completed successfully". I need to pass token in the Payload else i am gett...