ITIL role view access
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‎06-12-2025 03:52 AM
I need to create a view in incident form so that only ITIL users can access that view, how can I do it?
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‎06-12-2025 04:20 AM
Hi @faraaz,
If you want a new form view, then you can go to Form Layout and Configure the fields display on record for a New View that you should find below slushbucket.
Then set a View Rule from All > System UI > Views that if Role is itil then it should be set to display as mentioned in another answer.
Regards,
Ehab Pilloor