knowledge Article level access for users

ramesham
Tera Contributor

‎01-01-2024 11:28 PM

Hi,

We have different teams accessing the knowledge base. We want to restrict access on knowledge articles level in order to avoid discrepancies. We need to setup the access on article level so that they can access only the relevant knowledge articles. .

What is the best practice or how to achieve this article level access in knowledge base.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-02-2024 02:21 AM

Hi @ramesham 

 

Better to create user criteria on article level. Bcz a Base has many categories and many articles so better to restrict at Article level.

 

https://www.servicenow.com/community/developer-forum/restrict-knowledge-articles-based-on-the-user-c...

 

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