Incidnets URL in reports
Hi All,We have a request in reports Test case:1)Create a report with active incident ware assignment group 'ABC' 2)Incident list should display in the form of URL'sExample:1)Url link1............2)Url link2.........
Forum Posts
Resolved! create notification when parent incident is established.
When an incident is made a parent incident, we would like to send a notification. How can I do this?
Resolved! Catalog item in Contextual Search Results
Hello,I enabled "cxs_EmailSearchResults" in my notification, so whenever an Incident created the caller will receive an email with the "Related Search Results" result in their email. Include knowledge articles, and catalog item. My issue is whenever ...
when one sc task is closed complete the 2nd sc task is closed incoomplete
hi can anyone help me with scenario for i have two tasks where based upon values it will trigger the related sc taskshere the pblm is that if they select both values after the first sc task (task for non it) is getting completed then the other task...
how can i remove email template for major incident management while creating communication plan
We need to remove email templates which are displaying by default while creating communication plan for major incident management.how can we achieve it.
Resolved! 1 Strike Rule and 3 strike Rule
Hi anyone can please explain difference between 1 Strike rule and 3 strike rule in Incident Management?
Resolved! Related Outage
Hi any please help me on these topics practically implementation scenarios .OutageDegradationPlanned Outage
create 5 incident tasks when a incident is create
When category, subcategory, item , and summary are customer, capacity, no action taken, and customer it should automatically create 5 incident tasks.
Auto populate Country field
Hi All, I want a script to Auto Populate the country field based on the Requester field.I tried onchange client script, But Iam getting undefined as mapping. function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (newValue) { ...
Remove the knowledge article from incident record
Can someone please suggest a way to unrelate/unlink/remove attached knowledge from incident record.
Teams Integrations - External Users Query
Hi My Company is considering integrating ServiceNow with Teams. I can't find information confirming that for Major Incident management external users would be able to directly attend a meeting created from the 'collaborate' tab. For exampleEveryone ...
Update caller field of incident to display name field value
when incident is created the caller field gets updated to its first name , my requirement is to update the caller field with display name value (where display name is field in user form ). Is this possible ?
Require WORK NOTES IF ON HOLD REASON=change, problem or vendor
Hello has anyone implemented a requirement in which would require work notes if on hold reason was change request problem or vendor?how can we go about this easily? Thanks
Resolved! field which captures the time of ticket routed in to a specific group.
I have created a field i want that field to capture the hours taken ticket routed in to a specific group and ticket closed.please help me out to configure this.
Provide Incident Resolution based on Historical worklog and Documentation
Hi All,I am working on the use case "AI assistant for troubleshooting and analyzing medium complexity tickets using historical worklog info and documentation", so basically through virtual agent i have to provide solutions to the incident tickets usi...
