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Resolved! P1 tickets not Auto Closing after 5 working days

HiCan someone advise  as I am trying to establish whether this is OOB behaviour on P1 Tickets  Where we have resolved all the Child Tickets and also resolved the Parent - we are finding that the Parent Ticket is NOT auto closing from the State of Res...

shelley0366 by Tera Contributor
  • 409 Views
  • 1 replies
  • 1 helpfuls

Resolved! Get List collector field values to a reference field

Hi everyone, I have a 2 variables on a catalog item:   1. Regulator - which is a reference field on the sys_user table   2.  Coordinator - which is a list collector on the sys_user table My requirement is Regulator could be anyone of the coordinator ...

jitusingh by Tera Contributor
  • 452 Views
  • 2 replies
  • 0 helpfuls

Reassignment count field on incident table

Hi,There is a field called "reassignment count" on incident table and OOB business rule associated with it to calculate the incident reassignment count. In our case this count goes up when assignment group changes before form submission.It should sta...

Unic0rns by Tera Expert
  • 572 Views
  • 3 replies
  • 0 helpfuls