Once we select an Email template on an incident and use that template to create an email from the incident, we have noticed the following behaviour. When we select a different incident template next time on the incident, although the system allows us...
Hi, I have created an inbound action to create "incident" whenever email is received from specific email ID and subject.While testing, I have sent an email from my email ID with specific subject. Incident is created when I sent an email from my email...
I want to show the pop up message like below when the user selects the below conditions, Please suggest.conditions: vSystem Type = “SAP ECC System”vSAP System = “AP8, AP9”SAP Module = “system_Security” or “system_USY”, ØIf User unaware of what roles/...
Hello, I have a catalog item Computer request(Canada) in this catalog item i want to display Hyperlink in description field. Hyperlink of another catalog item - Computer request(Canada North Only).When i click on hyperlink it will redirect to another...
I know from ServiceNow customer can call to the caller or assignee using twilio integration but I want when customer calls to ServiceNow Incident should get create.
I know from ServiceNow customer can call to the caller or assignee using Twilio integration. But, I want when customer calls to ServiceNow Incident should get create. Any solution for this would be appreciated
Hey experts, I would like to get assistance with a issue I am facing. The system allows a search in reference field using the "start with" method, I would like the search method to be according to "contains" (the same as adding * in the search field)...
I am trying to write ATF test steps to validate the dropdown values for a field. servicenow docs has said this isn't supported for now and to ask in the community if there's someone who knows how this can be customized. Can anyone help?
Hi, SLA Duration is a custom Field and SLA Completion is a custom field. where we need to update the SLA duration of the specific field and SLA Completion needs to be auto populated.
How to Customize the Reference Icon Pop-up on ServiceNowUse Case: We received a request to remove 2 custom fields from the Incident form for the Configuration field pop-up, specifically for the application class. Implementation Steps: Table Navigatio...
Hi Everyone, We have received one requirement, User needs to import the file from Midserver to service now instance via flow designer. How to meet this requirement?
How can I add days to my existing date time field
Hi i am new to ServiceNowCan any one explain while submitting the RCA document for problem management what are the details we include in RCA Document?And where we can document all the details of Major incident process?
Hi Today i have faced Interview for Major Incident Manager position?They are some questions which i face need clear details can any please help me on this? 1.What is the CI?2.What is the CI relationship with incident?3.How SLA Timings defined by ITIL...
When creating an incident template, an admin role is required. Most fields cannot be configured by regular users when creating an incident template.I would like to know about the areas of control mentioned above.If we want regular users to also be ab...
