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Fields on Forms view changed post Clone down

We did a clone down from our production instance to our test instance last weekend, an operation we do about every 6 months or so.Our test instance is scheduled to upgrade to Washington, DC release next weekend. Post clone, in Test, several fields on...

terrieb_0-1716993816328.png terrieb_1-1716993952862.png
terrieb by Tera Guru
  • 313 Views
  • 1 replies
  • 0 helpfuls

Resolved! Non real-time Vendor SLA

We have a vendor that doesn't update tickets in real time, we get a daily summary of which ones they fixed and when. I'm trying to set up an SLA for them but struggling to work out how to deal with the non real-time nature.I can easily set up an SLA ...

SLA Configuration

Hi All, I need a clarification on the SLA Schedule below. P4 -> 10 Business Days means 8*5 Schedule -> 3 Days 18 Hours or 10 days16*5 schedule -> 6 Days 16 Hours or 10 Days24*7 Schedule -> 10 days Please let me knew this to configure in Servicenow in...

karthik65 by Tera Guru
  • 413 Views
  • 3 replies
  • 0 helpfuls

Relationship

Create a relationship on the problem table to fetch the incident tasks related to incidents that are associated with a specific problem.

pranay7 by Tera Contributor
  • 486 Views
  • 3 replies
  • 0 helpfuls