Hello,I enabled "cxs_EmailSearchResults" in my notification, so whenever an Incident created the caller will receive an email with the "Related Search Results" result in their email. Include knowledge articles, and catalog item. My issue is whenever ...
hi can anyone help me with scenario for i have two tasks where based upon values it will trigger the related sc taskshere the pblm is that if they select both values after the first sc task (task for non it) is getting completed then the other task...
We need to remove email templates which are displaying by default while creating communication plan for major incident management.how can we achieve it.
Hi anyone can please explain difference between 1 Strike rule and 3 strike rule in Incident Management?
Hi any please help me on these topics practically implementation scenarios .OutageDegradationPlanned Outage
When category, subcategory, item , and summary are customer, capacity, no action taken, and customer it should automatically create 5 incident tasks.
Hi All, I want a script to Auto Populate the country field based on the Requester field.I tried onchange client script, But Iam getting undefined as mapping. function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (newValue) { ...
Can someone please suggest a way to unrelate/unlink/remove attached knowledge from incident record.
Hi My Company is considering integrating ServiceNow with Teams. I can't find information confirming that for Major Incident management external users would be able to directly attend a meeting created from the 'collaborate' tab. For exampleEveryone ...
when incident is created the caller field gets updated to its first name , my requirement is to update the caller field with display name value (where display name is field in user form ). Is this possible ?
Hello has anyone implemented a requirement in which would require work notes if on hold reason was change request problem or vendor?how can we go about this easily? Thanks
I have created a field i want that field to capture the hours taken ticket routed in to a specific group and ticket closed.please help me out to configure this.
Hi All,I am working on the use case "AI assistant for troubleshooting and analyzing medium complexity tickets using historical worklog info and documentation", so basically through virtual agent i have to provide solutions to the incident tickets usi...
Hello, We are a new Service Now customer currently moving toward implementation. We have multiple IT teams that handle incidents and want to ensure we scope the needs appropriately based on what Service Now can accommodate. Please see my questions be...
Response templates provide reusable messages that can be copied to an incident or task forms to provide quick and consistent messages to usersProcedure In the main platform, in the filter navigator type “Response template” to bring up “Response temp...
