Knowledge Base: Related Knowledge Articles from Incident form

[Arjun Thakur]

The "Related Knowledge Articles" on Incident form times out in our instance, if there is '%' string in the short description. see attached.

Is there way to exclude (stop word) configuration for this functionality.

[SanjivMeher]

Check if you can make use of Text index stop words as mentioned in below article.

https://www.servicenow.com/community/now-platform-forum/can-we-exclude-articles-like-the-a-an-etc-fr...