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maintain item list view issue

samirmeroua
Tera Contributor

Hello 

 

I have an issue with Maintain item list view, I can`t search, can`t even right click to get the list options, can`t click on that hamburger menu ... seems like it is locked by certain ACL .. all was working fine but suddenly I got locked out of that list view . 

It happened to me before (years ago) and I was able to fix it by modifying some user preferenes settings .. but this time does not work ... any advice/ideas? 

 

 

4 REPLIES 4

Ankur Bawiskar
Tera Patron

@samirmeroua 

are you an admin?

other admins are also facing this issue?

share some screenshots

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

yeap, im an admin , 

other admins don`t have this issue,  

I checked other instances(UAT,..etc)  no problem with maintain item list view there ... just in 1 instance

@samirmeroua 

try to clear instance cache using cache.do and then logout and login again

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

Tanushree Maiti
Kilo Patron

Hi @samirmeroua 

 

1. Try in Incognito/InPriPrivate browser 

   Or

   Navigate to cache.do in the navigator to clear the node cache.

 

2. 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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