Major incident close task option on workbench view page
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‎08-05-2024 03:28 AM
Hi There,
In the Major Incident Workbench view, under the Communication tab, we have different communication plans, each with a "Close Task" option. We need to know where this "Close Task" functionality is defined so we can modify it to automatically close the incident task when clicked.
I have checked UI actions and various page applications but couldn't find the source of this code.
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‎08-05-2024 03:52 AM
Hi @Unic0rns
This is on Workbench and changes on WB are not easy. It is something core code, a combination of HTML / scripts etc. which is not easily available for modification.
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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****************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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