Major incident communication plans- filter recipients in To field when compose is triggered

[jyothi Penukula]

Hi, i have a requirement of MIM communication plans recipient list filter. When an incident is promoted to major incident - Communication plans will be attached to it(Initial, update and resolution). Open any communication plan we have communicate option there when we select compose we get email compose popup where we can modify email before sending, in To i should be able to view only few recipient lists when the caller orgid subscope is X region. how to achieve this?

[Dr Atul G- LNG · Accepted solution]

Hi @jyothi Penukula 

I saw your previous post, and based on that, what you're looking for is not doable here. So, either use the same approach or log a new support case with the team.

https://www.servicenow.com/community/incident-management-forum/major-incident-communication-plans-re...