Hello,I am Trying to run a report to see how many current open breached incidents we haveI first ran the report below from the Incident table to get a starting point and see the current open Incident count of 898. I then ran a OOB Data Source report...
Hi Team,I have to add kb article link in info-message I tried with below code but this is not working.And I have to flash infomessage 3 time?Please can someone help me here??Thanks
Hello, 1.what are the limitations of update sets?2.Update set best practices?3.Ways to move update set from one instance to another .Which one is good to follow?4.How to mange the unwanted changes captured in update set?I searched in documentation an...
In Major Incident Module, we have a field "action_taken" in the Journal fields. Could anyone please let me know the use of that field and on what condition this is visible. Thank you.
How i can copy the data from html field and paste into addition comments journal field in Incident Table i want to make html field like additional comments journal field if I write anything in html field and save form then its automatically paste int...
I need to send notification 15 minutes before due date, is there any possible way to create a notification which triggers 15 minutes before due date for problem tasks. Thanks,Shiva
Hi All, I had a requirement to restrict the user changing the default filter condition in related list eg. we have a child incident related list in that we have applied a default filter condition to add only parent incident is not empty. But the user...
I would like to cancel the records(the past SLA execution records) in the Flow engine context【sys_flow_context】, which meet the below conditions, at once.------------------------------------------------------------Condition(the stage of task SLA of t...
we have configured few Flow designers for some catalog items . Some flow designers (on certain catalog items) are Stuck Waiting at "Ask For Approval" Activity after Approving/Rejecting from the Group Approval records and they are working fine if appr...
How to limit the specific catalog item to only one department users even the requests also raised by the specific department only.
I want business elapsed time to be calculated entirely in hours not in days+hours.How to create a new field which shows in hours by fetching data from OOB field ?
I went to the table and created a new field 'Callback Number'. I added it to the form view for Service Operations Workspace. When I create a new incident it doesn't show until I save the record. Any ideas?
Hi all,I am integrating a third party system with ServiceNow to create incidents.I am using REST message and using script to achieve this.I need to set the priority of the incident based on the 3rd party options, but I need to set the impact and urge...
How to write ATF for major incident workbench
In my PDI, i have created a special handeling record for incidents created where the selected caller has a specific TAG. When an incident is created and saved for a user matching this criteria, the special instructions do not appear. Is this a know...
