Hi I have a requirement when ' promote to major incident' button is clicked, a message should pop up to indicate the user to adjust the priority field to be critical or high when the priority is not in critical or high, so users are mandated to re-e...
Want to make field variable field editable on RITM form I checked dictionary ui policies and client scripts as well but didnt found anything related to this .Please suggest on this.
when a request is approved, the approver name is displayed on Assigned to.
I was trying to run the below code in JavaScript Executor. but as an output, it returns "undefined". any idea what I need to do?? gname = g_form.getValue('assignment_group');var gr = new GlideRecord('sys_user_grmember');gr.addQuery('group',gname);gr....
I want to automatically mark VIP as true for specific users in my organization based on their job item number (this is related to their job title). All users are provisioned through Azure, and the Item Number field is auto-populated based on a field...
Hello SNOW Community, Is it possible to add multiple managers to an Assignment Group either by:1. Creating an additional field in the Assignment Group record2. Creating roles that will enable specific users who inherit them to manage the group3. Usin...
Hi,In "My group unassigned" module we have few filter conditions But in List view the filter conditions are displaying as in below screenshotAny help is appreciableThanks in advance Thanks,Anoja
Hello All Requirement: send auto generated notification when user replies to closed incident description: when user replies to closed incident , a notification will trigger to that user. Can you please help me with the requirement Thanks in Advance
Hi Team,In Catalog item I want to create two variable "Browse file name" and "Browse file path", Once user click on that and select file I want store file name and file path in variable.something like below screenshot, I looked all types of variable ...
Hi All,This is bit urgent.Requirement is to send a notification when user replies to closed incident.I have tried with inbound action and event registry but no luck. Please help! ThanksDeepika Gangrade
We have a requirement to track Change Records back to the source INC and/or RITM records. A single change could address multiple INC and RITM records. Also, a single INC or RITM could be related to multiple changes (i.e. changes may be needed to mu...
If a user is not part of a particular group they should be restricted from selecting Impact and Urgency options that would calculate a high priority creating a P1 or P2 Incident. How can this be achieved?
Hi Team,I would like to know ticket is being resolved by this ID, do we have such field available i am unable to find, kindly suggest where i can find the resolver id.Regards,Garvit
Hello Upon submitting the current form, the Related List for Impacted Services should automatically refresh based on the updated Configuration Item selected in the Incident form. Please refer to the BR:When: Before Insert/UpdateCondition: Configurati...
We have custom alert correlation which will group alerts when alert has same node.Here I have come up with one scenario, I have alert received from one of the node and for same alert it's created incident ,after 10 min again we have received another ...
