Dear Developers, I need a Business Rule or Script include which will downgrade the Severity/Priority levels after 30 days from the date of creation of the ticket, and also which will do convert the type of ticket from Incident to Request after 60 day...
How can I have this box pop up, if a knowledge article is rated low or marked as unhelpful when a knowledge article is viewed from the backend. The portal shows this (as shown below), but when rated from the back end it does not ask for feedback. Or ...
I have a requirement to remove mandatory condition Assigned to while changing assignment group when the state is InProgess. I have created UI Policy as per the requirement, when the state is InProgress/changing the state to InProgress from New state:...
I need to attach the SharePoint link to the attachment just like we attach other files such as images, txt, pfds, etc.Is that possible to attach the URL's to the attachment to the form?
Hi Team, I have UI Action in Incident Form. When I click on that it is converting to request. once I submitted that request, I need to populate a message saying Your Incident is converted to Request : REQxxxxxxx How Can I achieve this
Hi,We have a requirement to automate incident creation at SNow end by querying oracle database [error table]The fields defined in oracle error table are source, status, project. We need to create 1 incident record for common "source" values.
Hi Everyone,I have a new hire workflow that I’m having trouble understanding how to configure the approval task short descriptions to display a unique short description. I’m not the best with scripts and workflows and would appreciate any insight you...
Hello connections,Currently I am working on inbound integration, which means a third party application will create incidents in ServiceNow. For this I need to create some inbound APIs for creation and updating of incidents in ServiceNow and then shar...
Hi All, I have field A (currency type). While creating a record I give some value it has to copy on field B(current field).After insertcurrent.b = current.A;current.update();is there any option without using current.update(); Regards, Rushi
Hi All, I need to send the survey link via email notification. But i am using the event fired condition in email notification. Please find the attached pictures for better understanding. please give any advice. 1. when incident is closed the Trigger ...
Is there a built-in way to apply an incident form template to multiple incidents at once? Something like selecting multiple incidents from list view and then applying the template to those incidents like the option at the bottom that lets you delete,...
It is possible to know the records of an incident table when an assignment group is escalated to one queue to another queue and who is the previous owner and current owner in a particular time period is there any scripting?
Can we use OAuth2.0 authentication for a GET Table API
Hi i need to create a report on all incidents which were assigned to the group "NAM - AN - Cost" and reassigned to the group "NAM - AN - Finance" team in the last 30 days. Is there a way to achieve this?
I have read that g_form does not work in workspace.Ideally would have used the g_form.removeOption, but what can I use alternatively to achieve this.Places where I would like to apply this is on the State field to prevent a ticket from directly being...