I have one ITIL user who is unable to put an Incident On Hold - Awaiting User it reverts back to In Progress but still sends out the commented email. All other On Hold states work. Have removed all his roles saved and then added them back but issues ...
Hi, What is use of getReference in client side. I know we can get data from server side to client side but we can get data with GlideAjax as well then what is use of getReference. Can anyone please make me understand for it. Regards, Nivedita
Filters are not visible after adding any conditions in any table. However when clicked in filter icon it shows the condition but without that it shows blank even if there are filter conditions. attached screenshot
My MID server is showing Down/validating under MID Servers, but when I log onto the server the MID server service is running. Can anyone explain what is going on or point me to a reference? Thx! I have attached screen shots if needed.
Hi, I would like to how to configure a popup view for on the incident list. Notice this is only for the reference icon on the list not the view on a reference on any form.
Hello experts, I am trying to create an incident from json payload via scripted rest api. While testing the scripted rest api , i am getting empty response ( hi article already chked regarding acl deactivation). Does anyone have any sample script or...
Hi,I have have a requirement to create a new description field on incident table as HTML type. I have created the field, however when I create incident from portal the field does not get capture in the incident field section. Could you please let me ...
Hi Community,is there any way to get specific user's password from sys_user table.Here i am not expecting encrypted password. Please do the needful.
Hi All,I have a created a list_edit acl for sc_task table of the status field, role-snc_internal which is not working. So when I impersonate a user with snc_internal still it says that "Security constraints prevents from editing". but the same create...
Hi all, When I click on the MARK DUPLICATE UI Action in the Problem Module, a pop up window opens up with many fields. I need to add 1 extra field to the list. Where do I go to add this? For eg - I need to add a Closure Notes field in the below scree...
Hi, Ho we can call workflow from another workflow. Can you give one example for it. Regards, Nivedita
I am looking for option to restrict one particulate assignment group to access other assignment group tickets. is there any option available?
Hi Team, I have a requirement to create a report on responses under Customer satisfaction survey with Smiley. It is triggered once incident ticket is closed.Just want to fetch report with responses and with incident number. Regards, Shriyansh
There is a one string field function (present on User (sys_user) table) .This string field is present on a database view too.Whenever I change the value of string field on User table , record is create with new value in database view.I don't want to ...
Hello All,We are Implementing a Major Incident Management in ServiceNow and would be interested to know the process flow that is being followed as best practice. as per ServiceNow Docs @https://docs.servicenow.com/bundle/tokyo-it-service-management/p...
