We are looking to expand our use of SNOW to more teams in our Business. Is there a way to put security around specific classifications so only the team assigned (and admins) can see them? I know there is a way to do that across the board, but we woul...
Hi experts,We have predefined standard email template which we use for all the IT related notifications.We have a requirement where we need to configure a email client template which should utilize same email template. However on the email client tem...
Email to be sent 30 min before the SLA breach time
I have a requirement with a variable should display the name and description in the portal.I have tried this varibale attribute which is attcahed in 2nd .Somehow it is showing only the name I need to display the description also.Please suggest.
Hey All, I am begining to setup SLAs for a group of support teams (60+) that have never used any form of service level management in the past. My understanding of SLAs is to focus on the customer perspective. Response and Resolution times should stay...
Hi Everyone,I am looking for a help on service portal approval form. I have 3 different variable sets(Group Creation , Group Modify & Group Demise ). But whenever the user selects request type to Group Creation , and submits the form , the Group...
Hello Comunity,I'm actually looking to customize OOB feature email client template and display all the members of assignment group.What is the best way ?? Can we do it using business rule and how we can call the business rule in the recipient list???...
I want to bring location field from the caller field dot walking into my incident form. As default it is giving me the column label as the Location(which is there in the user table). I need to relabel it for incident table alone as primary location. ...
Hi Team, When emails are sent to servicenow with attachments ,the attachments are not getting added to respective incident record.And also we need to validate if the email sent is from user present in servicenow.If the user is not present we do not h...
I need to create a single score report that show the backlog of incidents. What are the correct filters to apply to show the true backlog.
How to add time to duration field(alredy filled with some value). business Rulewe wrote a before update business rule. this runs when the end date is changesstart time - date/time field;end time - date/time field;we take the difference of start time ...
Hi, GlideAjax call to server side. When we use client script to call server script then we use line 1 ga.getXML(callBackFunction); line 2 function callBackFunction(response) { line 3 var answer = response.resonseXML.documentElement.getAttribute(answ...
I want to update my incident state to in progress, if the incident contact type is phone and state to new if it is coming via email. I want to achieve this via Business rule. I tried with before, but not working. Can someone help with code
Hi Team, How to populate previous assignment group in notification. Whenever ticket is assigning incident to service desk group from any other group we need to send notification. and need populate previous assignment group in notification. and we nee...
Hi All,I need to exclude weekends in an onchange client script. Having a schedule on business days as well.Please help me how to achieve it
