Major incident like P1 incident

Ram012
Tera Contributor

‎08-10-2024 09:57 PM

Test Name : ITSM -- Major Incident  Management -- Escalated.

Test Name : ITSM -- Major Incident Management -- p1 incident.
Step that failed -- Communication Tabs  not appearing.Expected result --  Update , Alert , Tech Bridge , Resolved.
Describe the defect document details  of the issue on the communicate tab below tabs are not appearing   Update , Alert , Tech Bridge , Resolved.


Any idea how to get the above data .

0 Helpfuls
  • 286 Views
1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

‎08-11-2024 03:00 AM

Hi @Ram012 

 

Please provide some screen shot. Also are you trying in PDI or client instance.

 

Might be in PDI, so demo data missing, try to repair the MI plugins with Demo data.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls