Major Incident Management Assignment

[Vinay52]

Hello, 

When we Promote an Incident to Major Incident, If Assignment group is empty then it gets assigned to "Major Incident Management" Assignment group. But if i look at Major Incident Property value of it, its empty. How is it getting assigned? 

Thanks,

[Voona Rohila]

Hi @Vinay52 

Can you check if there are any BR's that is updating the group value?

use Field Watcher  which tracks and displays all actions that the system performs on a selected form field.

[AshishKM]

Hi @Vinay52,

Please check if there is an Assignment Rule configured for Major Incident in table "sysrule_assignment".

[Vinay52]

Ok, will check and update here, thanks

[AshishKM · Accepted solution]

Hi, OOTB if you are installing the MIM-plugin with demo data then the assignment rule will be added.

I have 2 instance where i installed MIM-plugin without demo data , this rule is not there but on other instance with demo data , rule is present.