States on Top of Incident Form
In one instance I can see state flow transition at top of the form on incident form but unable to see it on other instance. How to configure it?
Forum Posts
How To close auto close the Communication tasks in related list if task is got close from MIM workbe
Hello,I am working on the MIM workbench in Incident Management, Here I have requirement that once the Communication Task is got Closed from MIM workbench via Incident Manager then from the related list state should change to Closed.It is not happenin...
Resolved! New Field with X mark for deletion
Helloi am new to the SN ecosystem.when i create new fields it has always red X. I can not find them when i want to add ui policy. what i am doing wrong so they are not in the mark for deletion state.Thank you
Resolved! Update Incident autoclose to 3 business days
Currently, the auto close system setting for Incidents is set at 7 days. How can I update this to 3 Business days? I think If I change this to 3, it may not be business days. See attached.
Incident Communication Plans Not Attaching
Hi, I am seeing a weird issue when trying to utilize communication plans for major incidents and I am wondering if anyone has an idea of where I can look. I have created a record in comm_plan_definition that has only one condition - Major Incident S...
About the out-of-the-box (OOTB) notifications for incidents
I have a question regarding the out-of-the-box (OOTB) notifications for incidents.I'm unsure about the triggers for the following notifications and would appreciate guidance on where to find this information:Incident - RecommendationsIncident from Re...
Cannot select a extended column from the task table when creating a data visualisation list
Hi,when using the report on task table and I can select any column from any extended table of task, when I want to do the same with platforme analityc, data visualisation I don't see the optionglide.ui.list.allow_extended_fields is ok with the task t...
Resolved! is there any escalate functionality present oob in incident
Hello All, Is there any Out of box escalate functionality present on incident table?
How to send executive messaging on major incidents?
Hi all, We are thinking of building a functionality where we send an 'Executive report' which would be a text field on incident where we capture messages to the executives who want to keep track for major incidents. Is this part of major incident man...
Language and Reference Field Issue in Employee Center
Hello, I'm having the following problem: I created a catalog item in Employee Center with a reference field that points to the sys_user table. Now, something very strange is happening: when I impersonalize a user with their preferred language se...
Resolved! Problem Field Not Listed in Incident Template Fields
Hello, The Problem field (problem_id) is visible and editable in standard incident forms. However, when I create an incident template, this field does not appear in the list of available fields for pre‑population, Has anyone faced this issue before? ...
mfa is enabled for all users authentication policy not working
Hello All,In my instance mfs is enfocred for local logins and i have a requirement below.A break glass user should be only allowed to instance if tried to access the instance within iprange outside ip range it should not allow.Now i ahve created a po...
Refresh impacted services automation not working
Hello All,We have a oob ui action Refresh impacted services.I want to automate the process like if any addition or deletion to affted ci's related list on incident happens then i want to refresh the imapcted ci'sWhen i checked the ui action refresh a...
Enable Group Managers to Maintain Their Own Group Memberships
We would like to enable Group Managers to manage (add/remove) members for the groups they are assigned as manager for, without requiring admin or elevated platform access.PurposeThis change will allow group managers to:Keep group memberships accurate...
Article - Enabling Rich Comments in ServiceNow (Beyond Plain Text)
Anyone who has worked in ServiceNow knows this frustration:You're trying to explain an issue clearly in a comment or work note…But you can't paste a screenshot properly.You can't format steps cleanly.You can't add a nicely labeled hyperlink.The stand...
