Major Incident Management Workbench - Child Incident Filter
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‎08-14-2024 12:28 PM
When linking child incidents to a major incident via the workbench there is a filter enforced to only show list of Active=True Incidents. Can this be opened up so it is possible to add inactive incidents also. This is possible to do via the workspace on the Child Incidents window but for some reason there is an enforced filter on the Workbench side.
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‎08-15-2024 01:28 AM
Might be helpful
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎08-16-2024 06:00 AM
Thank you Atul but unfortunately that does not seem to affect the Add Child Incident filter on the workbench.
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‎08-16-2024 06:05 AM
I think you need to make the changes via native view first like open incident -- change view ad then make changes in filter.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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