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Email Email to query table before insert

I am trying to see if there is a Solution to query the INC table before it creates a INC for the uniqueFailureID which is in the field u_uniquefailureid. if they both match then it should update the work notes or make it listed as a child of the init...

Parent and Child tickets

Hi Where we have a Parent and the child tickets, the Parent is resolved so it changes the status of the child tickets, after 5 working days the child tickets move to a Closed state, but for some reason the Parent Ticket is staying in a Resolved state...

Email Notifications

Hello All, We created a email notification whenever an additional comment added in incident an email notification will sent to watchlist member.But when watchlist member added an additional comment he won't getting the email. is this a OOOB? Please h...

sattar3 by Tera Contributor
  • 222 Views
  • 4 replies
  • 1 helpfuls

Resolved! REST OUTBOUND Integration

Hello Developers, I'm trying to create a REST OUTBOUND Integration.I'm able to pass static & dynamic values but not both at the same time. I want to send Description as 'static' & rest values as dynamic. I have tried adding static description under H...

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Naveen87 by Tera Guru
  • 621 Views
  • 13 replies
  • 0 helpfuls

Resolved! Incident notification.

Hi Since Vancouver, we receive incident notification on SOW or on native interface after each incident close by system. This generate a lot of notifications.Have you an idea about this ? Thank you

Sheh by Tera Contributor
  • 605 Views
  • 4 replies
  • 1 helpfuls

Resolved! Onchange Client Script

Requirement : When CI is choosen, associated location has to update in location field in Incident form.My solution : Onchange Client Script as follows:var prevLocation = g_form.getValue('location');if (!newValue) {g_form.clearValue('location', '');g_...

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Decision Tree on an Incident

Hello, our Incident Management team is being asked to track recovery decisions made during the resolution of a Major Incident.One proposal was to use automated Incident tasks to track if that step of the recovery worked or not via a change in state. ...