I know from ServiceNow customer can call to the caller or assignee using Twilio integration. But, I want when customer calls to ServiceNow Incident should get create. Any solution for this would be appreciated
Hey experts, I would like to get assistance with a issue I am facing. The system allows a search in reference field using the "start with" method, I would like the search method to be according to "contains" (the same as adding * in the search field)...
I am trying to write ATF test steps to validate the dropdown values for a field. servicenow docs has said this isn't supported for now and to ask in the community if there's someone who knows how this can be customized. Can anyone help?
Hi, SLA Duration is a custom Field and SLA Completion is a custom field. where we need to update the SLA duration of the specific field and SLA Completion needs to be auto populated.
How to Customize the Reference Icon Pop-up on ServiceNowUse Case: We received a request to remove 2 custom fields from the Incident form for the Configuration field pop-up, specifically for the application class. Implementation Steps: Table Navigatio...
Hi Everyone, We have received one requirement, User needs to import the file from Midserver to service now instance via flow designer. How to meet this requirement?
How can I add days to my existing date time field
Hi i am new to ServiceNowCan any one explain while submitting the RCA document for problem management what are the details we include in RCA Document?And where we can document all the details of Major incident process?
Hi Today i have faced Interview for Major Incident Manager position?They are some questions which i face need clear details can any please help me on this? 1.What is the CI?2.What is the CI relationship with incident?3.How SLA Timings defined by ITIL...
When creating an incident template, an admin role is required. Most fields cannot be configured by regular users when creating an incident template.I would like to know about the areas of control mentioned above.If we want regular users to also be ab...
Hi team, Can you please help me with "How to create standard change request using rest api explorer"
Hi All, We have Escalated Filed (True/False) field and Escalated Time field (Date/Time ) on Incident and Request form.Now I wanted to auto populate the date and time on Escalated Time field when Escalated field is marked as True and auto clear once...
We are setting up an integration with DataDog to create Incidents.Everything looks fine except there is one custom field (u_major_incident) that is being set even though it appears nowhere in the Datadog work. (It's the field to flag the Incident as ...
Two requirements: 1)Once request created then based on category and sub-category auto fill the assignment group (in this group all managers available) and based on 'requested for' field the manager should populate on assigned to. 2)the particular gro...
We initially set up the Microsoft Teams Meeting Extensions for Major Incident Management using the 'single tenant' setup to roll it out accepting that we would be breaking the connection for the lower environments as we moved the configuration up to ...
