Major Incident Management Workbench - Child Incident Filter

[JamesBateman]

When linking child incidents to a major incident via the workbench there is a filter enforced to only show list of Active=True Incidents. Can this be opened up so it is possible to add inactive incidents also. This is possible to do via the workspace on the Child Incidents window but for some reason there is an enforced filter on the Workbench side.

[Dr Atul G- LNG]

Hi @JamesBateman 

Might be helpful

https://www.servicenow.com/community/developer-forum/change-the-default-filter-and-sort-of-a-related...

https://docs.servicenow.com/bundle/washingtondc-platform-user-interface/page/use/using-forms/task/t_...

[JamesBateman]

Thank you Atul  but unfortunately that does not seem to affect the Add Child Incident filter on the workbench.

[Dr Atul G- LNG]

HI @JamesBateman 

I think you need to make the changes via native view first like open incident -- change view ad then make changes in filter.