Major Incident Notification

[Manasa Allu]

Hello Team,

When a major incident occurs, users automatically receive notifications with updates every hour (like work notes, who worked on the ticket).

Regards,

Manasa.

[Allen Andreas]

Hi,

Sorry, it's not very clear...what is your question/issue?

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Syed Mudassir]

Hi Alen,

My ask is also related to this, Actually I need to Post an Alert Banner on Connect chat during Outages for Major Incidents. This can help the users to wait and reach back later.