Hello,When we click compose in Major incident workbench , in 'To' - incident added to customer watch list should be added automatically .Does anyone has any way to achieve this?
how to hide a particular in group in assignment field in incident form, even when any group member tries to fill in assigned to field, the group shouldn't populate in assignment group field
Hi ,We are implementing Major Incident Management (MIM) in ServiceNow and want to integrate it with Microsoft Teams for real-time notifications.Requirements:How to implement MIM?When a Major Incident is created or updated in ServiceNow, a notificatio...
Hi All, I was exploring the option of adding an ‘Incident Accept’ button to the dropdown. The idea is that during an outage or major issue, users can simply check the corresponding box and select the ‘Accept’ option from the dropdown for quicker hand...
Context / EnvironmentUse case: Reassigning incidents via REST API and adding a work note.Tables involved: incident (standard task table with work_notes).Auth: Integration user (OAuth).Expected author: The actual operator (e.g., demouser) should be sh...
Hello All,We have made the service field as read-only and once we select any service offering its setting the service coming from service offering table which is parent on service offering what we have selected and setting the service offering.We had...
Hi there, I have observed that 'Group by' column is darker in my PDI than my temp. instance. Could you please let me know how I can make it more darker as shown in below SS from PDI. Current: --> Want to make it more darker as below: Thanks!
Hi Team,I am trying to understand from where the Problem Fix Notes are being copied into the Incident Work Notes.Scenario:When an Incident is in On Hold – Awaiting Problem state, and the linked Problem record gets resolved, the Fix Notes from the Pro...
Does anyone point me to links to the official documentation that states auto creation rule does not support regular expression?
Hello,Does ServiceNow not have Incident Models like how Change has under Change > Administration > Change Models? Is Incident Templates the only option available for pre-configured forms for Incidents?Thank you for the help.
I have created 4 scheduled reports only one of which has a schedule. The others are setup as included with on the primary report. We have done this in the past with no issue. For some reason with this one all the excel files that are attached are the...
We currently are using a catalog item that is a record producer in Employee Center for users to submit incidents. This maps a few select fields directly to the incident table. However, over the years, we have added several new incident categories and...
We need to apply a small update to one of our core applications.It’s already been tested, we’ve done it multiple times before, and it’s low risk — but it will happen during business hours.From an ITSM change-management point of view, what type of cha...
As a new incident manager, I sometimes encounter situations where there is no workaround for an incident. The IT supplier cites the complexity of the incident and wants to open a problem ticket to investigate the issue. Often, the problem described i...
Hello TeamI have requirement on catalog item to hide the choice in multiple choice variable based on other variable.When I select the "call meeting check box" ' IT ' has to hide from the Multiple choice. Please find below screen shot for more detail...
