Knowledge article with multiple versions of the same number
In our instance we realised that we have a knowledge article with the same version, ie multiple 3.0 versions of the same article.
Forum Posts
Field with 2 dependant fields?
Hi all, I was just wondering if anyone has done all the Category and Subcategories as "dependant" fields. We currently only have the "subcategory" dependant on the "Category", but we wish to make the "Category" dependant on the Business Service. I kn...
Adding a choice table to an Incident form
I created a subcategory table on the incident table. It contains a list of subcategories for certain issues. In catalog builder, I've been trying to add a choice field to reference this subcategory table so it can populate the list. When I go to refe...
How to conduct automated ticket quality checks reading work notes and metric tab logs
Hi ServiceNow Community,I’m part of our quality team, and we’re trying to make ticket auditing easier. Right now, we manually review things like work notes, metrics (like how long a ticket was in each state), and other ticket details to check how we...
Resolved! Best Practice for Escalation Articles: Separate Knowledge Base vs Metadata/Tags?
We’re looking to manage escalation procedures in ServiceNow similar to KB articles, but we want them organized and searchable as ‘Escalation Articles.’ Would you recommend creating a separate Knowledge Base for this, or using metadata/tags within exi...
Resolved! Can Somebody explain and help me in this task?
Global Health Inc. is using ServiceNow as their pinnacle ITSM system and already have Incident Management and Change Management processes in place on the same. They are in process of getting Problem Management implemented.Currently, they don’t have a...
Resolved! Triggering flow designer with UI ACTION
Hi All ,I have a requriement where on click on UI ACTION create an incident (OOB) incident record will be created and on the INC record in the work notes should get populate with ' Created from Interaction: number12345' and on the interaction record ...
How do I turn off Page Protection on the UI Builder
I want to play around with the UI builder and see what it does. I am in my Dev instance. I go to the Service Operations Workspace in the UI Builder. I want to Edit the ServiceDesk landing page. When I click on the editor link. On the top let there is...
Resolved! How can i use IncidentState script include (OOB) constant values in Client scripts
Hello All,How i can use IncidentState constants in Client scripts?Is there a way we can use the constants in client scripts?@Ankur Bawiskar any idea?Regards,Debasis
How to create a URL link type UX Lists in SOW workspace
In SOW Workspace, We have a requirement to add a link in List module so when that is clicked, it will open that link in next page. But when creating list module in sys_ux_list table, it was asking for table name, category, conditions etc but I want t...
Resolved! Article : GlideRecord Task Sheet (All important methods in task-based questions)
Hello Community Members,I’m sharing a GlideRecord Task Sheet that covers the most important methods used in both GlideRecord and GlideAggregate. These are designed as task-based questions so you can practice hands-on and strengthen your scripting ski...
Resolved! Flow Designer Error
I am seeing error for flow designer when i changed From one update set to anotherError: " Your flow cannot be found. Flow sys_id:n"
"Away State" Walk Up experience
Morning all I have a question around day to dap operations of the Walk Up experience. I want to know how agents can quickly set the status of the walk up location to "Away", so people can join the queue. I have enabled the checkbox "Enable Away Stat...
Resolved! What is the difference between the Incident "Service" field and the Outage "Service" field?
Could someone please explain the relationship between these two fields? Is Incident Service what was affected and Outage Service the root cause? Thank you.
Resolved! Configuring global search on KB Article Versioning
I am trying to configuring global search text to allow fulfillers to search for KB articles, including their versioning. For instance, a fulfiller should be able to search for KBXXXXX v1.0 in the global search text field. Any guidance on how to confi...
