Resolved! how to change default portal url in survey notification email script
Hi developers need help on how to change the url in survey notification email script.
Forum Posts
Expose SLA in Service Operations Workspace under Record Information
Hi team, am currently tearing my hair out trying to get the sla to show up in Incident Mgt under Record Information in the SOW. I've read many a KB about it but all the advice seems to point to things I can't find. It's working in Dev and I've tried ...
String Field length validation issue
Hey Folks, I am facing issue for string field, where I am able to save more characters than allowed, for instance on description field of incident, length is 4k but I am able to save text with char length 4100, while searching I came across KB in whi...
Creating and Use a Response Template
Response templates provide reusable messages that can be copied to an incident or task forms to provide quick and consistent messages to usersProcedure In the main platform, in the filter navigator type “Response template” to bring up “Response temp...
Please suggest how to achieve this requirement in the case email notification:
Hi All, Please suggest how to achieve this requirement in the case email notification:As mentioned below, the case notification is triggered whenever a case is resolved. However, the email notification contains the "Open the Case" link. If the user c...
Incident Communication Task in Incident work notes
We would like to know if it is possible to have the body of emails sent from a Incident Communications Task to be posted into the history of the Incident record. If this is possible, does anyone have any ideas how this is done?
Clarification on Primary Contact access expectations in Incident Management
Hi Community, I'm looking for clarification regarding the expected behavior of Primary Contact user in Incident Management.Does being listed as a Primary Contact grant access to an Incident record? I'm trying to understand the standard ServiceNow beh...
Resolved! How to Provide Read-Only Access to Incidents Without Granting ITIL Role
Hi Community,I have a scenario where certain business managers (non-ITIL users) need the ability to view incidents in ServiceNow without being granted the ITIL role. These users:Do not need to create, update, or assign incidents.Only require read-onl...
What is the use of 'refresh impacted services' ui action in the context menu in Incident application
What is the use of 'refresh impacted services' ui action in the context menu in Incident application? Once the CI is selected in the Configuration item field, upon saving the inc form, will the impacted services related list automatically populate or...
Service Bridge RTD Revision Update for Existing Incidents
Hi Team,We have a Remote Task Definition (RTD) in Service Bridge. Recently, we updated the RTD and created a new revision to fix an issue. The new revision is active and is being used for newly created incidents.However, incidents that were created b...
Some variable is not showing in SOW and native view.
I have a catalog where i have some variable 4 variables are: applicable timeline->Select box->with values Yearly, Quarterly, Monthly. when each value is selected appropriate variable will get visible : applicable year -> Single text ->current year ap...
servicenow version is "glide-zurich-07-01-2025__patch10-hotfix3-07-01-2026". Problem with Reports
servicenow version is "glide-zurich-07-01-2025__patch10-hotfix3-07-01-2026". Problem with Reports. Created a report to find average time taken to resolve incident. Table: Incident_slaGroup by : PriorityTrend by: ResolvedAggregation: Average on busine...
installing a plugin after reinstalled
Hi team, I had installed a plugin called 'task intelligence for itsm' in my dev instance. After that my mistake i have uninstalled it. When i try again to install it i am not able to find it in my plugin list. It is there in my other environment inst...
PA dashboard
Hello,I am working on Performance Analytics dashboard to show % of SCTASK completed in time of Resolution SLA .I have created formula indicators and contributing indicators.In formula indicator I have added target & applied color scheme as "3 color t...
Resolved! Unable to see script toggle in flow designer
Im unable to see script toggle while creating a workflow, im currently using australia PDI version.If there is any configuration required, where can i do that ?Im attaching the snips for reference.My End goal - I want to write a script that converts ...
