Required an audit trail or system log available to track who downloads or exports incident reports
I need an audit trail where its visible to org that who has downloaded an attachment or exported the incidents report from ServiceNow @Incident
Forum Posts
SLA Definition respective Assignment Groups based on incident.
Hi Experts, There is a incident ticket assignment group is ServiceDesk than my SLA Definition assignment group is also ServiceDesk. Now I change my assignment group to network now my all SLA definition assignment group also changing to network group....
Resolved! UI action 'New' on incident
How can I hide the "New" UI Action on a related list based on the parent record's state?On the Incident form, we have a related list showing Child Incidents. This related list includes a "New" UI Action (button). I want to hide this "New" button when...
Resolved! How are incidents getting closed ?
Hi All,Regarding the business rule 'incident autoclose' business rule .We are facing issue to find out how this is getting triggered as of now we dont have any trigger conditions 2. Also , I have checked for the 'Autoclose Incidents' scheduled job we...
@ mention user by userid or email address
HI, In the worknotes, the default behavior is to get the list of user records by Name field using @[name] as shown in the snapshot. We need to search by @ userid or email address instead of Name field. How can we do this
Need to Implement Approve/Reject buttion for Microsoft Team Notification when Incident set to Resolv
Hi,We already have the ServiceNow for Teams bot configured in Microsoft Teams. We now have a requirement to create a new actionable notification that includes Accept and Reject buttons. When a user clicks either button, the corresponding updates sho...
ITIL management in that change management in detail and their types in detail
ITIL management in that change management in detail and their types in detail i want this management details in brief and its flow and their types in details rfc cab
Flow Designer Inbound Email Trigger does not create CSM Case (sn_customerservice_case)
Hi, Is there any known limitation or additional configuration required for the Flow Designer Inbound Email Trigger when working with the CSM Case (sn_customerservice_case) table? in PDI, When an email is sent to the ServiceNow inbound email address, ...
M365 Teams integration-integrating self-configured apps - integration for employee experiece
Hi ,I configure ServiceNow- M365 Teams Integration through "Setup for integrating self-configured apps > integration for employee experiece". Can i use this integration and chat with users throughMS Teams in Major incident Management > Sidebar / Grou...
Resolved! Will the SLA still run if an assignment rule is changed
In a custom Incident management project, I have configured Assignment Rules, ACLs, and SLAs. If an Assignment Rule changes the Assignment Group after an SLA has already started, does the existing SLA continue running, or should I create a separate SL...
Why are some Incident records showing an empty Location while others are populated?
Hi Community,I am investigating an issue related to a report built on the Incident table.The report displays incidents grouped by Task Type and Location. We noticed that a significant number of records are appearing under an "(empty)" Location value....
Resolved! Assignment group members can edit respective incident. for other users incident should be read only
Only Assignment group members can edit respective incident. for other users incident should be read only except worknotes , worknotes should be editable to all itil users, please give me "Deny Unless" ACL because if im trying to create normal ACl , b...
Heatmap visualization - Day of week sorting
Hello ,I built a heatmap visualization having row as Day of week (Monday, Tuesday), I made this field as String type and also tried by making this field as Choice by giving Value as 1,2,3.. and label as Monday , Tuesday..But the issue is the row is c...
The color code and value is not updating in the field level
Hi Everyone, There is a custom choice field called Impact Analysis Status on the Incident form. This field is configured to appear both in the form header and on the form. The field value is updated to Refreshed through a UI Action. After the UI Acti...
Resolved! how should we proceed if a form is taking time to load in prod instance.
1. how do i investigate the error if a form is taking time to load in prod instance.2. let's say you are on incident form and on right clicking the header you see the context menu is not loading how should we proceed to resolve the issue.
