Hi All I have been asked if there is a way for end users to ask other users in the business questions via the Service Portal , without the need of back end access (ITIL licence). So for example if an end user wanted to ask a question about an order, ...
I have a requirement to auto-expand the CC and BCC fields by default when users open the Email (Compose Email) from a form (e.g., Case/Incident) in ServiceNow.Current BehaviorWhen users click on Email / Compose, the email client opensThe CC and BCC f...
Create a workflow for the Incident table with the following behavior:The workflow should trigger when an Incident is in New state and the Assignment Group is not empty.The Assignment Group must be dynamic (not hardcoded to a specific group).When an i...
Hi All,while executing the test case in ATF (Automated test framework) the system gets slow down gives an error These page aren't responding popup
How to expand the CC and BCC fields by default while opening the email compose window in any module like Incident, Case, Problem, and Service Request.Current behavior:The CC and BCC fields are collapsed and appear within the "To" field. Users need to...
Requirements:When the Category is set to xxxx on an Incident ticket and the ticket has been set to resolved by the agent, their manager will get a notification and will have to approve/verify the ticket before it sets to Closed status. What would be...
"When an incident is resolved, if it is linked to a problem, the system should check if all otherrelated incidents are also resolved and then automatically resolve the problem after saving." This is a scenario, How can i do this scenario give me the ...
Hello All, We have a requirement to create a report when the fields are updated on the record with old value, new value and updated by details and we have created the database view of our two tables (contract table & Sys_audit table) which shows the ...
We are experiencing an issue with an item where the price section is hidden when the "Requested for" user is inactive, although it should always be visible regardless of the user’s status.Some users are unable to see the price section, while in other...
When incidents are created and then we create a problem, we see the Accept Risk option on problems. However, we don't see a way to actually link the problem or incidents to an IRM risk statement or risk registry item so we can adequately track probl...
Hi All, I have a question regarding SLA configuration for approval records in ServiceNow. In our setup, knowledge article approval workflows are creating records in the sysapproval_approver table. However, this table is not available for selection in...
Hi, There is a record producer which have attachment as a variable when user submits the request the attachment is not showing at the top of the ticket instead it is showing only on variable tab.Our requirement is the attachment should be visible on ...
Which role can manage multiple knowledge bases?A. knowledge_base_adminB. kb_adminC. sn_kb_adminD. knowledge_admin
Hello all,I am trying to write ATF test steps and I have a requirement to test the values of a field on a Form. This field is a drop-down list.What I would like to do is validate which options are available in this drop-down (check what the list cont...
I want to allow non-ITIL users to view incident tickets created by ITIL within the Employee Center.To achieve this, I want to customize the ticket tab to display the details of the incident. What methods are available for this?