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Resolved! Configuring global search on KB Article Versioning

I am trying to configuring global search text to allow fulfillers to search for KB articles, including their versioning. For instance, a fulfiller should be able to search for KBXXXXX v1.0 in the global search text field. Any guidance on how to confi...

dbowens by Tera Contributor
  • 369 Views
  • 2 replies
  • 0 helpfuls

Resolved! QUESTION RELATED TO MAIL SCRIPT

(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template,          /* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,          /* Optional GlideRecord */ event) {            var grp=current.assignmen...

adityahubli by Tera Contributor
  • 846 Views
  • 10 replies
  • 4 helpfuls

Resolved! Work notes business rule

I have a project that syncs service now incidents and connectwise tickets. I need the work notes that are added or updated to an incident be sent to connectwise via my middleware. I developed dev using admin account but for prod I am supposed to take...

Menu item in ESC Portal

Hi All, I want to add a new Menu Item in ESC portal,how can I do that.We have a page which consist of videos and we need to display a menu item as Videos and link it.  Thanks,

poonamv_0-1758286001007.png
poonamv by Tera Contributor
  • 298 Views
  • 3 replies
  • 0 helpfuls

Approval user role

HI Team,I have case where users with out approval_user role are not able to view there task in the ESC portal.I have limited number of roles for approval_user roles with me i can't provide role to everyone in the firm.I want user with no roles should...

Nikhil2math by Tera Contributor
  • 289 Views
  • 5 replies
  • 0 helpfuls

Additional Incident Forms

What is the best way to route multiple Incident record producers that auto assigns to specific assignment groups? Right now we have one Incident RP and one business rule that says, If assignment group is empty, then assign to IT support. I want to cr...

Menalik by Tera Contributor
  • 1229 Views
  • 5 replies
  • 2 helpfuls

ServiceNow paging

Hi all,Needed paging enabled for p1, p2 type incidents.When p1 or p2 is created and assigned to Database team and assigned is empty then trigger the call to Database team. please let me know if anyone implemented or any insight. Thank you in advance....

satya56 by Tera Contributor
  • 404 Views
  • 6 replies
  • 0 helpfuls