In Incident Variable Editor, when I am clicking on collapse icon some varaibles are not getting hidden.While some variables are kidding. I have used containers. Varaible from 1st container are hiding but for other containers they are not hiding
Hello everyone,I need expertise on how to best define capacity for the Advanced Work Assignment (AWA) Service Channel using Incident. Currently, we are using everything out-of-the-box and have created one channel for Incident tickets.We understand th...
Hi All,I have a custom Before Update BR as below:When to Run : u_strike_counter = 4/** * Incident state is set to resolved when 3 strike counter changes to 4 */(function executeRule(current, previous /*null when async*/ ) { current.state = global....
Hi community , This article explains everything you must know about Incident Management, including: what is an incident, what is incident management in ServiceNow, why, where, who and for whom it is used, ways to perform incident management, users in...
Hello experts, From today in the morning, we are getting this weird Error message called "Some fields are incomplete:" in the top of the service portal and it is affecting all the catalog items in our instance. We do not what happened today that is c...
Hi Community. I am working on an incident which is regarding duplicate automated incident creation. So, the issue is Amazon GuardDuty is creating duplicate incidents for same issue and assigning to different groups which leads to confusion between te...
There is a custom UI action where it should be only visible to users with "itil" and "sn_incident_write" ,but it is not working as expected .Can anyone help me on this ?
How to do Scripted Rest Api for attachment for DataBase64 with filename, filesize and DataBase64. This is the JSON payload structure.{ "CallData": { "Calls": { "SysSpecField3": "${u_external_reference_number}", }, ...
Hi team,In flow designer, i want the flow activities to be started after a specific time. I have used the wait for duration logic but still it is going past that time and it is not working as expected. Kindly help.In the below image i want my activit...
I have been tasked with looking into predictive intelligence to assist the help desk with assigning incidents. I have done some preliminary setup in a lower environment and I have several questions. 1. If there are business rules or assignments rule...
Hi Community, I want to exclude 9 users from receiving notifications and these notifications gets triggered by a schedule Jobs which runs daily. Can I use conditional script in the scheduled Job or do I need to write a email script. I want to hard co...
How to enable Reply, Reply all, Forward button on incident form in yokohama version.Does it impacts performance
We are implementing the integration for the Notify Zoom Connector with ServiceNow Major Incident Management and have performed all the necessary steps for this integration as provided in the documentation. We have completed the Zoom spoke setup and t...
Why is the first parameter always null in gsftSubmit(null, g_form.getFormElement(), 'server_side_script_name')? I have read some documentation, but I am not able to understand the actual logic behind this.
Just recently created a flow to remove the non-active users to be removed from groups that grant ITIL role which in turn consumes license, but was thinking, before writing a client script or business rule or a flow, how do we know if something to do ...
