How the related search results works in the incident form.

pause the flow in flow designer

Hi team, In my flow designer, i have 5 catalog tasks and all need to be created at once based on my use case.I want my flow to be paused until all the catalog tasks are completed. Can anyone tell me how this can be achieved via flow designer

Cannot select a extended column from the task table when creating a data visualisation list

Hi,when using the report on task table and I can select any column from any extended table of task, when I want to do the same with platforme analityc, data visualisation I don't see the optionglide.ui.list.allow_extended_fields is ok with the task t...

Knowledge article with multiple versions of the same number

In our instance we realised that we have a knowledge article with the same version, ie multiple 3.0 versions of the same article. 

Field with 2 dependant fields?

Hi all, I was just wondering if anyone has done all the Category and Subcategories as "dependant" fields. We currently only have the "subcategory" dependant on the "Category", but we wish to make the "Category" dependant on the Business Service. I kn...

Adding a choice table to an Incident form

I created a subcategory table on the incident table. It contains a list of subcategories for certain issues. In catalog builder, I've been trying to add a choice field to reference this subcategory table so it can populate the list. When I go to refe...

How to conduct automated ticket quality checks reading work notes and metric tab logs

 Hi ServiceNow Community,I’m part of our quality team, and we’re trying to make ticket auditing easier. Right now, we manually review things like work notes, metrics (like how long a ticket was in each state), and other ticket details to check how we...

How do I turn off Page Protection on the UI Builder

I want to play around with the UI builder and see what it does. I am in my Dev instance. I go to the Service Operations Workspace in the UI Builder. I want to Edit the ServiceDesk landing page. When I click on the editor link. On the top let there is...

How to create a URL link type UX Lists in SOW workspace

In SOW Workspace, We have a requirement to add a link in List module so when that is clicked, it will open that link in next page. But when creating list module in sys_ux_list table, it was asking for table name, category, conditions etc but I want t...