Major incident workbench - Communicate Tab Design

Neha21
Tera Contributor

‎04-23-2025 10:06 PM

Hello Community,

 

Can someone please help me understand how this Communicate tab under Major incident workbench is designed.

 

I need to control the order of the communication sent out to the end-user and here's the requirement -

before technician triggers status update and Resolution communication, they should must have sent the initial communication.

And I'm not sure how's this designed - I did check background UI action of this Compose button that is available under workbench view, but that is under application scope of Task communication view. I'm not sure if that's the one which gets triggers when we click on Compose button. Also if you can shed some light on how to investigate which UI action gets triggered at the backend when we click on any button, would be of help. below is the screenshot of workbench view of Major incident -Communicate tab.

 

Neha21_0-1745471157120.png

 

 

Thanks,

Neha

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Neha21

‎04-25-2025 07:19 AM

Did you check that link @Neha21? I will say, involve your SN account manager, ask him/her to set up a call with the product team to understand this.

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