Can someone explain how the following fields in an assignment group effect communications from ServiceNow on Incidents when they are assigned to that Assignment group?1. Group Email2. Include Members checkbox3. Exclude Manager checkbox
What's the easiest way to pull a Top 10 incident (callers) over a span of 3 months? REQUIREMENT:I need some URGENT help to create a Top 10 incidents (All priorities like Priority 1/Priority 2 and P3/P4) report for the past 3 months.I tried creating a...
Hi ServiceNow Aficionados / Gurus I need some URGENT help to create a Top 10 incidents (All priorities like Priority 1/Priority 2 and P3/P4) report for the past 3 months.I tried creating a NEW Report from scratch from "Reports->Create New" and I do s...
Hello Team, I have a requirement where i need to add the image in Additional Comments field along with text using drag and drop or using CTRL + V.I see in kb_knowledge table one of field has capabilities to use text as well as attachment, but the ty...
Good Morning I am trying to set the default value of a catalog item variable using the current logged in user details.I can see this seems to be the common way of doing it :- javascript:gs.getUser().getRecord().getValue("location"); But I want ...
Hi People,I have a request, On the Incident Form, the 'Assigned to' field should be accessible to the user only if he is a member of the current Assignment Group or make it read-only otherwise. I've tried to use the OnLoad Client Script but, it's not...
How to populate Service offering based on the selected Configuration item on the incident form
I trying to create ATF for Incident creation using Record Producer in the Global scope using ESS or SP.I am getting the error 'FAILURE: Failed to open Record Producer. Either you don't have access to the Record Producer or g_form is not defined' afte...
How to capture the emojis in the update set.
Hello, I have requirement like to create report of "Average age of open incident by priority" where type of the report is Pie.I am trying to do but not able to find solution.I need same type of configuration for report as mentioned in attached image....
Hi everyone, I have the requirement to change the order of fields in the new record incident form of the Service Operation Workspace, so that e.g. the Short Description and Description (see attached Screenshot) moves up to the top of the new record ...
What is Incident?
Hey All, I am begining to setup SLAs for a group of support teams (60+) that have never used any form of service level management in the past. My understanding of SLAs is to focus on the customer perspective. Response and Resolution times should stay...
Do we have a list of definitions for change and request closure codes? And, is there a limit on the number of closure codes you could have? Please provide any insights we may have of good definitions for close codes and what other close codes custome...