I want to set assignment group to 'x' and assigned to to empty when 1) incident state is changes from resolved to any other except closed.2) No change of current incident assignment group ( when no change in assignment group while update)3) when ass...
Hello, Created one table in that there is a relation with asset(alm_asset) table,i created one ui action in asset table this ui action is showing every table which is linked to asset.How to show that ui action only to my particular asset table.Please...
Hi! We manage Incidents that routinely handed off (reassigned) to another group and sometimes again to another group. We are able to track the number of times the Incident has been reassigned, but not the time the Incident spent with each group. Is i...
Hello, On incident table, in related list maintenance tab there are two fields, user don't go to new form,user able to fill two fields from list view only.and how to make two fields mandatory.Please help how to do this.
Hello, On a table there is a field 'asset' when we select multiple assets in related list these assets are shown.For example,there are three assets in related list in that i was selected only two assets and click on 'stock' button only those two asse...
I have a requirement where if the change requestes Planned start date have passed and state is in New then when user opens the request add the closure information then once he/she saves the form then state should change to close. I had written a Simp...
Hi All,Could someone help me understand what determines for some fields to have the "preview record" icon? My requirement is to add the icon to "Request" REQ# field on RITM forms. I have done some reading on sys_popup but not able to make it work yet...
Creating a survey for completed Projects in the PPM module. I have been tasked with the questions below: Can the survey be triggered manually with like a button on the Project form to be sent out randomly instead of when the project goes to Closed st...
Hi i have requirement from customer they want ability make closed incident back to resolve state and need to make Additional comment mandatory. i tired way to achieve this but Additional comment is not visible to ITIL user once the incident is cl...
Hello every one, I have requirement to get template name on Incident form field to get know the template used to fill check on future ref purpose.I have found similar article where some code manipulation, which seems unusual. Is there any other way t...
If incident have priority as P1, major incident check box is true and state of the incident is resolved incident task should create with defined short description, description and some other fields. Its working fine but it should not display user nam...
I have followed the Docs steps to add Agent Workspace to the Workspace tab, however it is listed there, but when I click on it, I get a new tab and it stays blank. In looking through other related questions, one states to remove the parent app, howev...
Hi, I need to create a below type of field in form with out column label, is it possible? if yes how to do that?
Hi,Iam trying to make Additional Comments mandatory when incident state is cancelled. For this i created UI Policy with condition State is Cancelled and UI action where additional comments are mandatory true. But it is allowing incident form to save ...
Hi Everyone, First time posting on these boards but I am hoping you may be able to help. Our organization is quite large, we have 100,000 staff spread out across a very large geographical location. We have many different teams who manage IT for our o...
