Major Incident workbench — Summary tab

nani1 · ‎04-02-2024

Hi All,

In workbench under Summary tab provides a unified view of information in the form of a card layout. The information on impacted services, affected CIs, active outages, locations that are impacted, and child incidents helps to keep you informed about related records associated with an incident.

Can we edit the list view of " Task Incident" in summary of workbench

ex: assignee to, priority , etc...

Dr Atul G- LNG · ‎04-02-2024

Hi @nani1

My experience say NO, we cant modify.

Still have look#https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0953217

https://www.servicenow.com/community/itsm-forum/customizing-the-major-incident-workbench/m-p/509716

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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View solution in original post

Dr Atul G- LNG · ‎04-02-2024

Hi @nani1

My experience say NO, we cant modify.

Still have look#https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0953217

https://www.servicenow.com/community/itsm-forum/customizing-the-major-incident-workbench/m-p/509716

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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