Major Incident workbench — Summary tab

[nani1]

Hi All,

In workbench under Summary tab provides a unified view of information in the form of a card layout. The information on impacted services, affected CIs, active outages, locations that are impacted, and child incidents helps to keep you informed about related records associated with an incident.

Can we edit the list view of " Task Incident" in summary of workbench

ex: assignee to, priority , etc...

[Dr Atul G- LNG · Accepted solution]

Hi @nani1 

My experience say NO, we cant modify.

Still have look#https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0953217

https://www.servicenow.com/community/itsm-forum/customizing-the-major-incident-workbench/m-p/509716