RCA Required Attribute in the Incident form: Requirement:In the Incident form, there is a custom field labelled "Is RCA required" with two options: (a) Yes,and (b) No. When the Priority field becomes “1-Critical” at any point in its lifecycle of inc...
Hi allWe are experiencing duplicate work note entries within our incident forms. This only occurs when reassigning Assignment Groups.I have checked HI-Support there is a case which mentions, customised Business Rules should not have 'current.update'....
Should we ask our fulfillers not to use the native incident form UI as because Gen AI features are on like chat summarization, incident summarization etc are all available on Service operations workspace view?
1. To print total number of incident like it's "Active/inactive".2.To print category = Inquiry / help & Software & Hardware & Network & Database related incident need to count. Any idea these codes help me.
I want to export and import into the another instance. Since dictionary is disabled I don’t know the field details. Is there a way to do export and import along with fields without creating table in the destination. Thx
Today , as on today Which one should we use on incident form (considering new implementation of ITSM for a customer) -category and subcategory orServies, offerings, application service, CI etc on the incident form?
Has anyone done anything like this before? Configured an MS Teams integration, then used the integration in Major Incident Management to (1) initiate a phone call via MS Teams to call the on-call technician specified in the Communications Plan when a...
HI i have a requirement like when a major incident is created child incident description is copied to it at the beginning but now is should dynamically change like when a child incident desc is updated parent desc should also be automatically update ...
HelloWe have added an icon to our true/false fields using styles, but ideally we want it to only show the icon, and not 'true' or 'false' text when we create reports that include the field. Is this possible?
Hi Team,write access to impact and urgency fields only one group and that group members in incident form. Regards,Tharun
Hi All,We are working on a requirement where we need to modify the OOTB script. We need to comment out two lines that are restricting our script. Can anyone help us understand the script? Thanks.Below are the two lines that need to be commented.1.if...
Hi All, I have requirement of creating a feedback form similar to below screenshot. Below form should be visible in the email sent to user after resolution of the incident. Can someone please help, how to create such form. Any help would be appreciat...
HI, Once the ritm is approved a new variable should be displayed and the value from variable should be added to additional comments on ritm. For this i have written a on load client script which should be applied to variable set because this logic sh...
I feel that the basic feature of showing SLA details to end users in service portal missing OOB when an Incident is created.I have seen in instances where a P5 incident is created, sla would be 5 days but meanwhile end user would be asking for update...
I wanted to show a dialogue box similar to this that shows when user attempts to submit an incident with critical priority, with ok and cancel buttons on it when click on ok it will continue submitting the form and cancel will return back on form. I...
