Task Visibility
Hi Team , We are not able to view records in the list view.Table - Incident , Problem , Change , SC Task. Fixes tried ,Query BR - Working Fine , No changes done.ACLs - Verified no changes.
Forum Posts
How to Undo Truncated Word into a full Word
David Mi.... has to made as David Miller in portal how can i undo the truncated word into a full word
How to auto populate assignment group name in catalog form created through record producer
Dear Community, I have created a record producer catalog form to create an incident in incident table. my requirement is to autopoplate the assignment group variable with assignment group name based on caller's location managed by group field. Exampl...
Delegate Surveys in ServiceNow
Hi If incident is resolved, a survey will be triggered to the caller. If that user is having a delegated user he(delegated user) should be able to complete the survey instead of caller. Can anyone guide me how can we achieve this. Thanks in Advance...
Resolved! How to parse incoming email which is HTML format
Fieldin the incoming email is coming like below:<td valign="top" align="left" class="updates-diff-label" style="border-collapse:collapse; border-spacing:0px; color:#172b4d; padding:0px; max-width:150px; vertical-align:top; color:#5e6c84; text-align:l...
Resolved! need help in incident management.
Hi all, I have a requirement to populate the following fields on the incident form:-1. In a incident form when a field is checked the choices in section will populate in service now.2. In a incident form when a field is checked capture the time in a...
Translate an Incident from English to German and visa versa without applying code.
Good day all, I am trying to convert an Incident record from English to German. I raise a ticket (Incident) as a English user and receive is a German user. I've set up a German user and set their localization language to German. I want to use as muc...
Bucket Group Created on(incident)
Hi All,I am working on creating a bucket group for Created On (incidents), where each incident will be categorized based on the number of days since it was created. Here’s what I am thinking for the date ranges: I have mapped the bucket group to the...
アサインで選択するグループごとでインシデントの表示、回覧や、書き込みの権限をコントロールしたい
お世話になります。標件ですが、同様の室温が見当たらず、記帳させていただきます。 要件：アサイングループがグループA,Bがあります。双方、itilのロール権限を与えているのですが、お互いのインシデントの検索や、表示などできないようにしたいと考えています。A,Bグループごとに別のロールを割り振ることなく、自身のGr以外のインシデントの表示を制限を実現したいのですがこのようなお悩みはないでしょうか。 そもそも、ServiceNowのほうで、ロールitilを双方付与した状態で、特定のGrに所属している方...
Create incident attachment issue
Hello,In my project, when attaching a file to a newly created incident, the attachment sometimes appears twice, though this issue does not occur consistently. Could someone please help me with this? Thank you in advance.
Copy incident UI Action in Agent Workspace
Is there is any way to stop the incident from saving when clicked on “copy incident” button on agent workspace?When clicked on copy incident button in incident form, it is creating incident without saving it, you have to click on save button again.Bu...
ITSM
How can I restrict KB articles from particular KB on Service portal. As of now restricted KB articles are visible but once I open it shows this message. How can I remove articles which are restricted. Can someone please help.
More incident records updated than the ones shown in the filtered list (via SOW)
One of our agents started from the "Open Incidents" in SOW and applied the filter shown above.He selected all rows before updating the "assigned to" field via the Edit feature. Although the system mentioned that 145 rows had been updated we noticed...
Broken inheritance map
I'm trying to clean up users that no longer need the itil role and some show inherited permissions. When I look at the inheritance map it does not show the users are inheriting the role. From what I understand, this can happen if a group is deleted w...
Incident ticket when it has been reassigned to user getting error - doesn't have valid teams token
In an incident, a ticket is reassigned to UserX and then that user has an error in the Work Notes:UserX doesn't have a valid teams token and UserX will not be added to chats started from this record. Any idea why this is occurring. The user does ha...
