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Incident Management forum
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Forum Posts

SNOW schedule entry query

Hi Team, I want to create schedule "cmn_schedule_span"  Requirment is July-Sep WHs:9:00 - 15:00 The whole week (Monday to Friday) repeats every year from July 16th to September 15th. Attached a screenshot. Repeat until - 2024/09/15If I add Repeat unt...

AkshataP30_0-1727077713256.png
AkshataP30 by Tera Contributor
  • 389 Views
  • 1 replies
  • 0 helpfuls

Create report Task_sla[Incident]

Hello,Need help I have a requirement to create a report under task_sla table with the task incident column:NumberShort DescriptionPriorityAssigned toResolution NotesBusiness elapsed time for response ( hours)Business elapsed time for resolution ( hou...

Community Alums by Community Alums  
  • 570 Views
  • 2 replies
  • 0 helpfuls

@Mentions Comments in Notification

Hi Team, I've created a new notification and mail script to include the recent work notes comments- in the notification when a user is mentioned through @Mention. However, when testing the notification, the subject line and the body of the email isn'...

JW22 by Tera Contributor
  • 754 Views
  • 1 replies
  • 1 helpfuls

Resolved! major incident triggers : notifications

Hi, Every time a major incident is initiated (and in turn sets a incident to be a proposed mi) an email should be sent to users.where can i place an event for a notif to go off for in the scripts? major incident trigger seems to be mentioned in a num...

cchacha by Mega Guru
  • 1869 Views
  • 3 replies
  • 1 helpfuls

Toggle button on the form

Hi,I have a requirement to create a toggle/slider button in the form.I need to achieve the same view on form. when the button is on then the date should be editable else no. This should be achieved in Native view not on portal. Thanks in advance!

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harshaa0567 by Tera Contributor
  • 549 Views
  • 3 replies
  • 0 helpfuls

Resolved! Field read-only for rest except Admins

Disabled an ACL that was created to make the "Change request" field read-only on the Incident form. This works fine on one of the environment. When moved to second testing environment, over there, "Admins" can write on the "Change request" field on t...

AmenaA by Giga Guru
  • 578 Views
  • 2 replies
  • 1 helpfuls