Run a duration field when incident is created and comlete when closed
we want to create a duration field which runs from 6am to 6pm monday to friday once incident is created and completes when incident is resolved
Forum Posts
What are the different types of coalesce?
hello!I came across this question recently, can anyone clarify that are there different types of coalesce or not.if there are then, what are the different types of coalesce present in SN and how do we differentiate between them.
Resolved! ServiceNow REST Integration with Monday.com
Hello,I am working on one implementation project where I have to do the integration between Monday.Com and ServiceNow.I know there is spoke present but that's not our requirements, we need to create an item on the board in Monday.com when we create a...
RPA Hub
I want Reproduce In the RPA: Open the PDF using start app component 2. Scroll down to the end of PDF using ‘Sendkeys’ 3. Use ‘GetScreenshot’ method from toolbox to take a screenshot of the signature page in PDF 4. Save the image to specif...
Resolved! glide.xml.entity.whitelist need help with how to complete
Hello,We are in the process of enhancing the security of our instances and one of the proposed settings which instance security has pointed us to is “Disable Entity Expansion”. Disable Entity Expansion will be compliant if following are configured :g...
Performance analytics
Hi all !I Need a graph That displays the Numbers of incidents opened per week during the current month I have not worked with the reports for the history problem There I created the source Indicator the Indicator and the job but when I create an inci...
Resolved! Best practice for interaction records
Hello, What is the best way to streamline the process/workflow of interactions records. Should interaction records for all submissions be created first and then full fillers only create incidents or request?
Performance analytics
Hi all !I Need a graph That displays the Numbers of incidents opened per week during the current month( I have not worked with the reports for the history problem There I created the source Indicator the Indicator and the job but when I create an inc...
Known error article on incident resolution
Hi Team, I have a requirement to be able to select Known Error Article when we resolve an incident by selecting Known Error from the resolution code. How do I show the Known Error articles list ? Regards,Sravya
ITSM - Incident Management
Hi All,I need to implement a feature where clicking on a custom UI Action in an incident record will trigger a dialog box/pop up. This pop up should include the "Parent Incident" field, allowing the user to select a Incident. How can this be achieved...
Resolved! Incident Management
Is it possible to add an additional tab in the incident itself like there is a tab for work notes, the ask is, when an incident is raised and till the time it is assigned to the relevant assignment group it has already hopped multiple queues and ther...
Update comments in incident by using background script
Hi, I wrote a background script to update the comments in incident table But didn't update the comments. Please helpScript: var gr = new GlideRecord('incident');gr.get('88041f451b080d1039068550604bcb2d');gr.comments = 'As requested, closed the incide...
Operators not available for certain field types
When creating a standard report in ServiceNow, I can select "IS ONE OF" or "IS NOT ONE OF" for a choice field (ex: Priority). But when I try to do the same for a string field (ex: Assignment Group) I get the "IS ONE OF" option but not the "IS NOT ONE...
How to send voice message to Teams to caller using servicenow?
My requirement is whenever an incident is assigned to a caller, ServiceNow should trigger a call to the caller and bot should speak "Hello <Name of caller> Incident with number <INC Number> has been assigned to you." How can I implement this?I not ab...
SLA
Is it feasible to create a shareable SLAFor example, we have two SLAs, catalog task 1 and catalog task 2, both have a 24x5 schedule and a 10 Day duration. Could we design a process to that we have one SLA names '24x5 10 Day' and use that single SLA o...
