How to add and edit UI actions in workspaces.
How to edit the button in the workspace related list form.Service operational workspace.
Forum Posts
Bulk Incident Closure with SLA Stopped/Inactive
Hi All,I want to close around 2000 incidents with below criteria by using the background script1) No notification sent to user.2) SLA should be stopped can somone help me with the background script.3) Closure Notes should be added.
ATF: I am trying to create a change request from a incident ticket. I received error
Good Morning all, I am trying to create a change request from a incident ticket. I received errorTypeError: changeRequestDateMsg.empty is not a function Any guidance will be appreciated.
Resolved! Agent Workspace inbox card clickable link configuration
Hi All,Can we have a clickable link here of the incident in place of just the number so the agents have a clarity on what basis they are accepting or rejecting in the inbox card of Agent workspace?Refer the screenshot below:Here, I want to add a link...
Incident direct url is accessible through desktop but not through mobile browser
Question : Hi Team, We are facing an issue where a incident url:https://<Instance>.service-now.com/now/nav/ui/classic/params/target/incident.do%3Fsys_id%3D<Incident...is accessible through desktop browser But the same is not opening on the mobile br...
Resolved! caluculation
calculate the time duration between when was record created and when the email was trigger?ex: duration = email created time - record created time
Client script not working on mobile version
Hi,This script is executing only on desktop version and not triggering on mobile version, u_impact_1 and u_impact_12 have been hidden by another Client script, but these values changes to true on desktop version(xml) after the script execute. Do you ...
Resolved! Company field under Summary in SOW
How to add "Company " field in Service Operation Workspace View for Incident table under Overview - Summary tab. see the attached image.
Sent/ Received emails are not showing in Activities -Xanadu
Hi, I added the Emails- Correspondence and Emails-Autogenerated in the activities filter. But when an email is sent, it is not showing in the Activities. I want to track the Sent/ Received emails to be tracked in the Activities.
"Book walk-up appointment" UI Action
We are in the process of adding the "Book walk-up appointment" UI Action to the Incident form in the ITIL view and currently when clicking the UI action nothing happens. The UI action is also present on the Incident form in the Service Operations Wor...
Hide New button in List View
Hello Everyone, I want to hide the new button in Incident List View when user filter with any data. if the filter is empty, it must show the new button in the list view.Could anyone please help me with this to achieve this? Thanks in Advance,Hari
We need to implement the ServiceNow ticketing tool for our company. How should we begin
We need to implement the ServiceNow ticketing tool for our company. How should we begin
Lifecycle Management Process Guide
Dear allCould you please provide the documentation/guide describing the Lifecycle Management Process?I was not able to find it within NOW.Thank you.KR, Pietro
Automate identification and coding of incidents as caused by change
Anybody have advice on how to automate identification and coding of incidents as caused by change?Fabulous fame and fortune for solution.THX - JJ
Troubleshooting INC number jumping out of sequence
TLDR: A couple Incident creation sources are throwing the number count off and I am not sure how to best troubleshoot this situation. I have identified so far two use cases that are ruining accurate number sequencing for INC record creation. The vast...