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Resolved! Community Email issues

Hi @David @Dan Bruhn    Since yesterday, at approximately 1:30 PM BST, I have not received emails in my mailbox. Is there issue going on.   I did not change any setting at my end. 

Additional comments in List View

Hi All, In Incident record I added 10 Additional comments but when I export the excel only few recent comments are visible. Is there any possibility to get all the Additional comments. Thanks,Anoja

Anoja by Mega Sage
  • 481 Views
  • 2 replies
  • 1 helpfuls

Major incident on extended table

Hi All, I hope you are well. I am implementing Major incidents on our instance, which is working perfectly (as you would expect) for our Incidents. However we have an extended table called IT incidents, which we also require Major incidents for.Has a...

Lwootten by Tera Contributor
  • 345 Views
  • 1 replies
  • 0 helpfuls

Resolved! Client Script

I need to show an alert message if the manager of the caller (from the caller field) is the same as the manager of the assigned-to user (from the assigned_to field) on a form. Both caller and assigned_to are reference fields to user records.

Rishabh_N by Tera Contributor
  • 352 Views
  • 2 replies
  • 3 helpfuls

Workspace issue

Hi Guys, 'Create problem' is not available in my agent workspace.Could you please let us know why it is not available in Workspace and how to check the updates of workspace. Thanks and regards,Yajna Yadla 

Yajna Yadla by Tera Contributor
  • 231 Views
  • 3 replies
  • 0 helpfuls

Resolved! How to add pop-up with a button to incident form

Hi everyone,  I hope you are doing well. I created a Catalog Item using Maintain items and I have a requirement to add a pop-up with a button based on 2 dropdown values.What I mean is:I have 2 select box type variables.First variable is called dropdo...

rafas_2703 by Tera Guru
  • 715 Views
  • 3 replies
  • 2 helpfuls